DevOps Engineer

Commonwealth of Massachusetts - Boston, MA

Full-time - Mid Level

Remote - Boston, MA

Administration of Human Resource Programs

About the position

The A&F IT Support is seeking a motivated and experienced DevOps Engineer to ensure the smooth and reliable operation of software systems across various A&F agencies. This hybrid role requires expertise in DevOps, Systems Administration, Cloud Systems Administration, Systems Engineering, and Automation, focusing on fulfilling business objectives and processes.

Responsibilities

• Provide day-to-day administration, support, and monitoring of applications and related services.
• Perform maintenance and service functions to support production and non-production infrastructure, including system installation, systems administration, patching, configuration, and software upgrades.
• Maintain documentation of systems configurations, procedures, and changes.
• Provision and manage user accounts via system configurations such as setting permissions, security, and access to applications and related services.
• Manage servers, deploy databases, monitor security, system patching, storage usage, and manage internal and external network connectivity.
• Configure security protocols such as SSL and install SSL Certificates.
• Submit and review SDR's to open communication ports/paths between applications.
• Perform health checks and monitor system performance.
• Maintain and manage product licenses and coordinate renewals and installations if applicable.
• Create, manage, and monitor secure file transfers via MoveIT Transfer and manage the agencies MoveIT Servers.
• Manage and monitor cloud infrastructure to ensure high availability, scalability, and cost efficiency.
• Drive new initiatives to improve system monitoring, logging, and alerting to ensure proactive issue detection and resolution.
• Collaborate with development teams to optimize code delivery, ensuring code quality, security, and performance.
• Perform SQL Server Database Administration, Configuration & SSIS Support.
• Respond to reported application and infrastructure vulnerabilities and implement solutions.
• Perform analysis of unplanned events/incidents, review logs, identify potential problems, and develop effective solutions.
• Remain current with industry trends and emerging technologies, evaluating and recommending new tools and methodologies to enhance DevOps practices.
• Provide technical assistance to development support staff as needed.
• Foster positive partnerships with user agencies and support vendors.

Requirements

• At least two (2) years of full-time or equivalent part-time professional or practical experience in information technology application development and support.
• Experience with Windows and Linux system administration, including installations, performance tuning, security, and shell scripting.
• Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
• Experience provisioning, configuring, and maintaining production and non-production systems within the AWS ecosystem using services such as EC2, RDS, S3, FSx, etc.
• Well-rounded development experience in any modern language (C#, HTML, CSS, Java, etc.).
• Familiarity with API development and maintenance.
• Strong communication and interpersonal skills to collaborate effectively across functional/technical support teams.
• Experience with automation tools and techniques to support continuous integration, deployments, and troubleshooting.
• Experience supporting data warehouse environments and processing.
• Excellent analytical and problem-solving skills.
• Understanding of Microsoft's Power Platform.
• Proficiency with Identity and Access Management solutions.
• Knowledge of active directory, security concepts, and authentication.
• Understanding of networking, security, and scalability principles along with networking protocols and concepts such as TCP/IP, routing, DNS.

Nice-to-haves

• A willingness to learn supportive skills on the job.

Benefits

• Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.