DevOps/ Site Reliability Engineer

Ford - Saint Paul, MN

Full-time - Mid Level

Onsite - Saint Paul, MN

Transportation Equipment Manufacturing

About the position

At Ford, we are committed to building a better world through innovative technology and mobility solutions. The Enterprise Technology team plays a crucial role in shaping the future of transportation, enhancing customer experiences, and improving lives. We are looking for an experienced DevOps and Site Reliability Engineer (SRE) to join our Monitoring as a Service (MaaS) Team. This team is dedicated to developing and evolving services that prioritize customer needs, providing robust monitoring tools powered by AI and user-friendly dashboards. The role involves ensuring that our software systems are available, scalable, and maintainable, while also leading the development and enhancement of our global monitoring and observability platform. As a DevOps/SRE, you will combine software engineering and systems engineering disciplines to address the evolving needs of our customers. Your responsibilities will include constructing API libraries and automation scripts, consulting with product teams to onboard new applications to monitoring tools, and improving tooling for existing applications. You will also be involved in deploying applications to containers, delivering a positive user experience, and architecting automation solutions to enhance application resilience and scalability. This position requires a strong background in software development, systems administration, and excellent problem-solving skills. You will also be expected to proactively identify stability risks and collaborate with development teams to design and operate scalable software systems. This role is primarily remote, but candidates residing within 50 miles of Dearborn, MI may be required to work onsite up to 60% of the time. If you are ready to leverage your IT expertise and analytical skills to help create smarter vehicles and redefine the transportation landscape, we encourage you to apply.

Responsibilities

• Constructing API Libraries & automation scripts based on existing project workflows, mainly developing in Python
• Consulting with Product Teams to onboard new applications to Splunk, Dynatrace, VictorOps, and other Monitoring Applications
• Working with First Responders and Product teams to improve and support tooling for existing applications, including participating in an On-Call rotation schedule for incident-management
• Integrating & consolidating application workflows efficiently
• Deploying applications to containers using CloudRun and Tekton pipelines
• Delivering a positive web user interface/experience to internal Ford customers
• Performing destructive testing to seek and discover vulnerabilities
• Architecting, designing, and developing automation to improve resilience, recoverability, availability, and scalability of supported applications
• Recognizing, validating, and evangelizing emerging technologies and architectures that align with business objectives
• Developing tooling to improve reliability, quality, and time-to-market for software solutions
• Measuring and optimizing system performance to push capabilities forward and innovate continually
• Identifying and reducing or eliminating toil via automation to maximize engineering and innovation time
• Collaborating with development teams to design, build, and operate scalable and resilient software systems using Cloud native principles
• Proactively identifying stability risks and working with engineering leadership to establish appropriate mitigation plans
• Regularly reviewing key technical metrics such as transaction errors, logging, response times, caching strategies, conversion/bounce rates, capacity, and resource utilization
• Assisting in establishing SRE mindset to ensure maximum availability/uptime
• Conducting performance analysis and optimization of new and in-production systems
• Providing technical guidance and mentorship to other team members
• Participating in incident response, support, recovery, and postmortem analysis.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or related field or a combination of education and equivalent work experience
• 3+ years of experience as a DevOps Engineer and/or Site Reliability Engineer
• 5+ years of experience programming with one or more: Python, Go, Java/Scala, C or C++ or similar technologies
• 3+ years of experience with any APM and other monitoring tools such as Dynatrace, New Relic, ELK, Splunk, Prometheus, Sensu, Nagios, Kafka, DataDog
• 1+ years with Google Cloud and its library of services.

Nice-to-haves

• Master's Degree in Computer Science, Computer Engineering, Systems Engineering or related field
• Strong experience with J2EE, NoSQL/SQL Datastore, Spring Boot, GCP/AWS/Azure & Docker/K8 in developing multi-tier applications
• Experience with automated test-driven development in CI/CD Pipelines
• Thorough understanding of software development and agile programming
• Understanding and ability to implement effective observability strategies to improve MTTD/R
• Experience with RESTful APIs and microservices platforms
• Working knowledge of the TCP/IP stack, internet routing and load balancing

Benefits

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.