Dev/ops System Support Analyst

$75,000 - $130,000/Yr

FIS - Jacksonville, FL

Full-time - Mid Level

Onsite - Jacksonville, FL

Credit Intermediation and Related Activities

About the position

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS? As a DevOps System Support Analyst, you'll be working on a cutting-edge payments platform and interfacing with client representatives to provide day-to-day resolutions to client-related issues and enhance their user experience. You will be part of a highly motivated and skilled DevOps support team that works daily on the latest technology advancements. Your role will involve providing 24 x 7 on-call support for all assigned production-related systems, working daily with Kubernetes and OpenShift, and developing and executing scripts, utilities, and associated test plans. You may conduct code-level software analyses to identify the root cause of bugs and/or system modifications as needed. In this position, you will interface with internal clients, vendors, managers, IT, and Product Development to resolve problems. You will analyze problems, document and communicate resolutions, and conduct follow-ups. Additionally, you will be responsible for maintaining and upgrading existing systems, designing new computer systems and frameworks, troubleshooting technical issues, and planning risk mitigation strategies. Collaboration with Business Analysts, Project Leads, and other teams will be essential to ensure solutions are viable and consistent. You will also create system guidelines and manuals, run training sessions and workshops, conduct regular reviews of systems, and generate reports on efficiencies and improvement areas. Structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval will be key aspects of your role.

Responsibilities

• Provides 24 x 7 on-call support for all assigned production-related systems.
• Work daily with Kubernetes and OpenShift.
• Develops and executes scripts, utilities, and associated test plans.
• Conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problems, documents, and communicates resolution and conducts follow-up.
• Escalates problems to appropriate teams when necessary.
• Maintains and upgrades existing systems as required.
• Designs new computer systems and frameworks.
• Troubleshoots technical issues.
• Plans risk mitigation strategies.
• Collaborates with Business Analysts, Project Leads, and other teams to resolve issues and ensure solutions are viable and consistent.
• Creates system guidelines and manuals for the organization.
• Runs training sessions and workshops on system processes.
• Conducts regular reviews of systems and generates reports on efficiencies and improvement areas.
• Structures and prioritizes business requirements and communicates plans with stakeholders for review and approval.

Requirements

• Experience with Kubernetes and OpenShift.
• General knowledge of financial and/or payment solutions technology.
• Expert negotiation and communication skills.
• Ability to establish and maintain effective working relationships at all levels.
• Experience working in Java and Linux based environments.

Nice-to-haves

• Critical thinking ability.
• Strong problem-solving capacity.
• Project management skills.
• Ability to work under pressure and to tight deadlines.
• SRE mindset.

Benefits

• A voice in the future of fintech.
• Always-on learning and development.
• Collaborative work environment.
• Opportunities to give back.
• Competitive salary and benefits.