Developer Support Analyst

$51,000 - $70,000/Yr

Fbs - Fargo, ND

Full-time - Entry Level

Fargo, ND

Administrative and Support Services

About the position

The Developer Support Analyst plays a crucial role in a hybrid engineering and support team, focusing on the transition of the real estate industry from legacy systems to modern API-driven products. This position is responsible for troubleshooting developer inquiries, providing support for API integration, and ensuring effective communication between technical and non-technical stakeholders.

Responsibilities

• Troubleshoot and resolve developer questions via email or phone regarding API authentication and integration.
• Escalate problems to other internal teams when solutions require software or data configuration changes.
• Act as a primary point of contact for MLS clients in configuring their APIs and answering questions.
• Support MLS clients utilizing the RETS legacy product and address their inquiries.
• Engage with product and development teams to provide product feedback and help shape the future of APIs.
• Communicate complex technical challenges and solutions to non-technical clients.
• Submit clearly articulated bug tickets for the development team and keep customers updated on their progress.
• Identify common questions and concerns and create user-facing documentation to address them.
• Keep internal documentation and technical process outlines up to date.

Requirements

• Superb verbal and written communication skills.
• Great organizational skills and the ability to keep on task with minimal supervision.
• Associates Degree in Information Technology or equivalent professional/educational technical experience.

Nice-to-haves

• Familiarity with XML or JSON data payloads.
• Ability to read log files, use data visualization tools, and developer tools.
• Experience with RESTful APIs.
• Experience with a scripting language (such as PHP or Ruby).
• CLI experience, particularly with Unix/Linux or basic networking commands.
• Prior experience in the real estate industry.
• Familiarity with the Real Estate Standards Organization (RESO) Web API standard or Real Estate Transaction Standard (RETS).

Benefits

• Competitive salary
• Strong healthcare benefits
• Professional yet casual working environment
• Remote work options
• Employee ownership structure