Development and Database Supervisor

Nourishing Hope - Chicago, IL

Full-time - Mid Level

Chicago, IL

About the position

The Development and Database Supervisor at Nourishing Hope plays a crucial role in supporting the organization's fundraising efforts by managing donation processing, ensuring compliance with government grants, and overseeing donor database management. This position involves collaboration with various teams to enhance operational efficiency and donor engagement, ultimately contributing to the organization's mission of addressing food insecurity and providing social services.

Responsibilities

• Serve as the point person for the donor database (Salesforce) and all gift processing, ensuring the accuracy and integrity of donor data.
• Support Chief Development Officer and directors with database analysis to optimize donor segmentation, reporting, and data-driven decision-making.
• Manage vendor data relationships with online and offline fundraising platforms such as Classy, PayPal, YourCause, Double the Donation, and Benevity.
• Oversee the timely preparation and distribution of tribute gifts, acknowledgment letters, donor thank-you notes, and matching gift paperwork, customizing letters where appropriate.
• Lead efforts to ensure compliance with government grant requirements, including managing vouchering and collaborating closely with the finance team on reporting and tracking.
• Assist the Chief Development Officer with budgeting for the development department by tracking donor revenue, grant funding, and operational costs.
• Regularly identify and research potential individual donors and funding sources, collaborating with the development team to pursue these opportunities.
• Lead monthly reconciliation of donations with the Finance team, ensuring adherence to close-out procedures.
• Supervise and manage a part-time coordinator responsible for data entry and acknowledgment processing, overseeing their work and providing training as needed.
• Serve as the development department's primary point of contact for donor-related inquiries, ensuring excellent customer service and data accuracy.
• Assist with fundraising event planning and execution, including organizing mailings and representing the team at events as needed.
• Drive continuous improvement in gift processing, data entry, and other operational processes by implementing new tools and technology for efficiency.

Requirements

• Bachelor's degree required or equivalent experience, with a preference for candidates with training in data and analytics.
• Minimum of 2-4 years of experience in administrative support, nonprofit donor database management and analysis, and gift processing, with a preference for at least one year in a supervisory capacity.
• Salesforce experience is highly preferred.
• Proven experience in managing government grants, compliance reporting, vouchering, and collaboration with finance.
• Excellent computer skills, including advanced proficiency in Excel and a preference for experience in Google Suite.
• Expertise in Salesforce and other data management systems is a major plus.
• Excellent communication, editing, and proofreading skills, with the ability to prioritize multiple assignments and work under tight deadlines.
• Strong ethical standards, integrity, and professional business practices are expected.

Nice-to-haves

• Experience in nonprofit fundraising operations.
• Familiarity with online fundraising platforms and donor engagement strategies.

Benefits

• Health insurance