Development Coordinator
Hunter Museum of American Art - Chattanooga, TN
posted 1 day ago
About the position
The Development Coordinator's primary role is supporting the efforts of the Development department, including the museum membership programs and event logistics and planning, under the direction of the Director of Institutional Advancement. The position is responsible for implementing all components of membership, including approved strategy and administration of membership recruitment efforts, data management, reporting and analysis, as well as accurate and timely fulfillment of membership processing, acknowledgements, and member requests. As a representative of the museum's Development Department, the Development Coordinator must excel at working with the public. The Development Coordinator also provides general administrative support to the Development team, performing a variety of tasks ensuring that the day-to-day functions of the Development Department are achieved. The Development Coordinator will be trained to assist with the maintenance of the constituent database. Ongoing training and professional development opportunities will also be offered in this role with the goal of becoming a power user of the constituent database.
Responsibilities
- Responsible for data entry, reporting and tracking of membership program through cloud-based software system.
- Generate membership renewal notifications, process payments, prepare deposit and revenue reports, and merge membership acknowledgement letters.
- Implement best practices and strategies in stewardship, renewal and upgrading of current and lapsed members.
- Under supervision of the Director of Institutional Advancement, evaluate effectiveness of current general membership benefits. Recommend and implement approved changes to improve effectiveness and efficiency.
- Develop and direct strategies for direct mail and online campaigns to acquire, upgrade, and renew members. Maintain schedule of solicitations. Ensure member contact information is up to date.
- Interact with the public as designated representative of the membership program and at member events.
- Handle questions from members via phone calls and through email.
- Generate reports to measure results of membership campaigns and overall membership retention and growth. Monitor progress towards revenue goals.
- Run detailed queries as requested for specific needs.
- Assist with membership benefit fulfillment.
- Assist in managing administrative tasks such as purchase orders, check requests, invoices and maintaining a master planning calendar for the department.
- Help in the planning and implementation of fundraising activities and member programs.
- Administrative support services for the Development Department and in administration and board management as needed.
Requirements
- Bachelor's degree in Fundraising, English, Nonprofit Management, Communications, Art, Art History, or a related field preferred.
- Very comfortable with Microsoft Suite and cloud-based software. Experience with CRM software is highly preferred, familiarity with Blackbaud a plus. Comfortable with basic data analysis or interest in learning such.
- Impeccable organizational skills, attention to detail and commitment to customer service and donor stewardship are required.
- Maintains absolute confidentiality and discretion with information at highest levels, works independently, demonstrates initiative, and anticipates advance planning.
- Possesses warm, sincere, friendly manner with superb spoken and written communication skills, utilized in letter writing, editing, in-person and phone engagement.
- Valid driver's license and operational vehicle in order to travel to and from off-site work events on a regular basis (this is not an employment qualifier).
Benefits
- Full-time, hourly ($17.60-$20/hour, commensurate on experience); Monday - Friday, 40 hours/week.
- 2-3 times per month will be required to work evenings and occasional weekends for events.
