Development Operations Manager

George Mason University - Fairfax, VA

Full-time - Entry Level

Fairfax, VA

Educational Services

About the position

The Development Operations Manager at George Mason University is responsible for providing comprehensive support to the Senior Director of Development and the College of Public Health (CPH) development team. This role involves administrative tasks, donor record management, and coordination of fundraising initiatives, ensuring effective communication and operational efficiency within the department.

Responsibilities

• Provides full range of operational functions for the CPH Development team.
• Exhibits independent decision making.
• Greets and directs guests and visitors of the CPH development office and provides assistance to guests and visitors.
• Responds to phone inquiries, communicates electronically with faculty, staff and students, and delivers service to customers in a way that reflects positively upon the department and the university.
• Manages the calendars of supported individuals, keeping them free of scheduling conflicts.
• Handles meeting preparation and follow-up including coordination of meeting agendas, materials, conference rooms, A/V, minutes and other related support.
• Makes travel arrangements, prepares accurate and thorough travel itineraries, and processes employee expenses and vendor payments.
• Manages all aspects of supported individuals’ credit card receipts, all aspects of expenses, and reconciliations.
• Assists in writing proposals, PowerPoint presentations, etc., and also editing such documents.
• Responsible for managing donor records in Advancement CRM and departmental records.
• Produces mailing lists, donor lists and other data reports on a scheduled basis.
• Responds to internal prospect research inquiries and presents information in a variety of written formats including bios, reports, summaries, and profiles.
• Works closely with CPH development team to help create programs that will expand the fundraising pipelines through data analysis and mining.
• Provides support for fundraising initiatives as requested such as event planning, scheduling, and follow up.
• Prepares materials for specific fundraising activities and/or assists in promotional efforts such as writing, speaking, telephoning, et cetera.
• Provides assistance in the execution of specialized engagement, cultivation and solicitation strategies for gift prospects.
• Assists with acknowledgements and stewardship for donors.
• Provides assistance on special projects and initiatives including creation of gift proposals, case materials and giving opportunities.
• Manages completion of booking forms for gifts and pledges in a timely manner and provides relevant details for acknowledgement letters.
• Assists with production and implementation of appeal campaigns and other fundraising communications and strategies.
• Collaborates with internal and external resources to plan, communicate and implement donor recognition events.
• Assists with fundraising activities, coordinating logistics, coordinating faculty and staff participation in events, and attends and participates in select fundraising events, as needed.
• Provides event planning & support, schedules and runs online and in person events as needed.
• Utilizes Mason’s Anthology software, coordinates the production of invitations, rsvp’s of guest lists, and all communications with attendees prior to and following events.
• Manages creation and deployment of CPH’s development e-newsletter.
• Coordinates fundraising with other departments and utilizes services as appropriate.
• Ensures consistent and adequate communication between School/Unit and Central Advancement.

Requirements

• High school diploma or equivalent.
• Demonstrated administrative experience.
• Experience with scheduling and managing calendars.
• Experience with data entry.
• Demonstrated attention to detail.
• Strong analytical and problem-solving skills.
• Demonstrated verbal and written communication skills with the ability to listen and express ideas and thoughts effectively.
• Strong interpersonal skills necessary to build relationships with internal and external constituents.
• Customer service orientation.
• Skill in providing all aspects of executive level administrative support.
• Ability to interact positively with a wide range of constituencies in person, via telephone, email and in writing.
• Ability to work independently and collaboratively.
• Demonstrated ability to manage multiple priorities.
• Ability to manage multiple projects/functions to produce quality results.
• Commitment to adopting best practices and operational efficiency.
• Ability to handle highly personal information and maintain confidentiality.
• Ability to attend evening and weekend activities.
• Microsoft Outlook calendaring.

Nice-to-haves

• Bachelor’s degree in related field.
• Experience with writing proposals.
• Experience with Anthology or similar software.
• Experience in fundraising operations.
• Experience in higher education or nonprofit setting.
• Some event planning and execution experience.
• Familiarity of Salesforce or similar software.
• Familiarity of MicroStrategy, or similar software.
• Working knowledge of donor database, contact management and tracking system.

Benefits

• Hybrid work environment
• Professional development opportunities
• Health insurance
• Retirement plan options
• Paid time off