Development Operations Manager

$60,000 - $73,000/Yr

International Rescue Committee - New York, NY

Part-time - Mid Level

Remote - New York, NY

Social Assistance

About the position

The Development Operations Manager at the International Rescue Committee (IRC) plays a crucial role in enhancing the quality and compliance of business development and fundraising initiatives. This fully remote position supports the Resettlement, Asylum, and Integration (RAI) team in the United States, which operates across 29 offices. The manager will provide technical support on fundraising systems, particularly Salesforce, and assist in executing donor stewardship and strategic development initiatives.

Responsibilities

• Provide RAI user support on fundraising platforms to RAI Development staff across the United States including Salesforce, Drupal, and email marketing and event platforms.
• Update and monitor fundraising reports and dashboards for offices to improve accurate visibility into fundraising performance and highlight data discrepancies.
• Provide on-demand hyper support with the following targets: response within one business day, resolution within 2 business days.
• Support quality control and delivery of fundraising deliverables such as email appeals and direct mails needed.
• Compile updates and prepare weekly announcements on Resource Acquisition and Management team updates to RAI Development staff, including the weekly acknowledgment report.
• Conduct weekly audits of data integrity and management on Salesforce - and conduct necessary clean-ups.
• Develop and maintain RAM team RescueNet intranet page collating resources across the RAM team, including updating Development video and reference resources.
• Maintain accounts for and support the optimization of paid fundraising tools such as Foundation Directory Online.
• Escalate training needs and system issues to Development Operations Officer as needed.
• Support in select national fundraising initiatives.
• Log support cases and liaise with the relevant technical teams as needed.

Requirements

• Extensive experience with private fundraising initiatives and data management systems.
• Experience with monitoring and evaluation in a nonprofit setting.
• Experience developing knowledge resources.
• Systems, procedures, and curriculum development skills.
• Clear, compassionate communication skills.
• Digital organization and time management skills.
• English proficiency.

Nice-to-haves

• Bachelor's degree in relevant field or 3+ years experience working in nonprofit fundraising.
• Experience with Salesforce highly preferred.
• Excellent verbal and written communication skills as well as an overall ability to be clear, concise, and compassionate in all communications.
• Excellent interpersonal skills with demonstrated ability to manage relationships.
• Strong organizational and time-management skills with a proven ability to prioritize and advocate.
• Strong analytic problem-solving skills alongside innovation and flexibility.
• Ability to work both independently and in a dynamic, cross-functional national team structure.
• Highly proficient in Microsoft Office, Outlook, and Box with a proactive orientation to learn and leverage databases, technology, and project management tools.
• Demonstrated ability to work effectively with stakeholders at all levels.
• Ability to manage and work through change in a proactive and positive manner.

Benefits

• Sick time
• 403b retirement savings plan with up to 4.5% immediately vested matching contribution and an additional 3-7% IRC contribution
• Employee Assistance Program for staff and their families
• 10 US paid holidays
• 20-25 paid time off days
• Disability & life insurance
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) for healthcare, childcare, and commuter costs