DEXIS Sales Operations Manager, Diagnostics NA (Remote-Quakertown, PA)

$92,000 - $170,900/Yr

Dexis - Quakertown, PA

Full-time - Mid Level

Quakertown, PA

About the position

The DEXIS Sales Operations Manager plays a pivotal role in the Sales and Support Teams by leading a specialized team that standardizes reporting across various sales forces. This position is responsible for creating standard work and training materials for different teams, translating real-life scenarios into business processes that align with the company's objectives. The ideal candidate will be well-versed in the daily activities of various teams, enabling them to identify bottlenecks and implement improvements effectively. This role requires a proactive approach to driving efficiencies and maximizing operational effectiveness. In this position, the Sales Operations Manager will directly lead the Sales Operations and Process/Technology team members. They will collaborate closely with commercial leadership teams to assist in executing sales operational planning, which includes quota and target assignments, account assignments, territory creation, sales forecasts, and headcount planning. The manager will also provide support and reporting for all sales force incentive programs, ensuring high levels of quality, accuracy, and process consistency across all commercial sales operations. The role involves designing, implementing, and standardizing commercial processes for sales effectiveness, identifying reporting needs, and delivering effective data analysis to enhance sales force effectiveness. The manager will oversee the effective use of various sales tools, including CRM, Seismic, SAP, and data warehouse systems, by creating standard work and training materials. Additionally, they will manage annual sales compensation programs, oversee sales rankings for multiple teams, and ensure compliance with dealer agreements and rebate programs. Strong communication skills are essential, as the manager will need to motivate and engage with all organizational levels while maintaining a positive outlook throughout the process.

Responsibilities

• Direct leadership of the Sales Operations and Process/Technology team members.
• Work closely with commercial leadership teams to assist and execute sales operational planning including quota/target assignment, account assignment, territory creation, sales forecasts, and headcount planning.
• Provide support and reporting for all sales force incentive programs.
• Proactively monitor and strive to maintain high levels of quality, accuracy, and process consistency for all commercial sales operations.
• Design, implement, and standardize the commercial process for sales effectiveness based on set company standards with respect to the needs of the Opco/Business unit.
• Identify reporting needs and deliver effective data analysis to drive sales force effectiveness and results.
• Oversee the effective use of various sales tools including CRM, Seismic, SAP, & data warehouse by overseeing the creation of standard work and training material.
• Oversee various projects as needed.
• Provide key metrics and insights to enable key executive decisions for platform changes, roadmap direction, and sales support.
• Manage annual sales compensation programs for all roles within Diagnostics.
• Manage sales ranking for multiple sales teams.
• Oversee the creation of dashboards for sales results and competitive share gains and losses.
• Work with legal and commercial leadership to ensure all dealer agreements, rebate programs and proactively manage to ensure compliance on an annual basis.
• Communicate, listen and motivate at all organizational levels through fact-based perspectives and have a positive outlook through the process.

Requirements

• BA in Business, Finance, or equivalent work experience required.
• 3 years in managing sales operations or analytics platforms with demonstrated successes in prior assignments.
• Proven leadership skills, working cross-functionally, and high standards of personal integrity.
• 2 years experience of dental distribution channels.

Nice-to-haves

• MBA or MS in Finance preferred.
• 3+ years partnering with Customer facing teams, Sales Operations, Sales Process Management - Reporting Data, Creating Standard work, and Training.
• 3+ years experience converting commercial strategies into operational realities through planning, training, sustainment and monitoring results for effectiveness.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching