DFC Loan Services Supervisor

About the position

The DFC Loan Services Supervisor is responsible for overseeing frontline Loan Services employees and ensuring the effective execution of office functions in alignment with company strategy and goals. This role involves managing team performance, maintaining staffing levels, and providing high-quality customer service while supporting the overall direction set by the DFC Loan Services Manager.

Responsibilities

• Understand company and department goals, and effectively communicate goals to team members.
• Ensure team is meeting performance expectations and hold team members accountable.
• Maintain appropriate staffing levels to handle workload.
• Manage team resources to meet department month end and year end deadlines.
• Handle routine work dilemmas independently and raise issues with manager when necessary.
• Recognize customer needs and provide a high level of customer service.
• Monitor progress and seek training opportunities to ensure individual and team success.
• Provide direction and support to team members and provide honest feedback.
• Work with Manager to produce weekly productivity metrics for team members and provide feedback when needed.

Requirements

• Strong attention to detail
• Sense of urgency
• Excellent communication skills
• AA Degree in Accounting preferred
• At least 2 years of prior experience in a supervisor or leadership role required
• Prior experience in Accounting, Finance, Payment Processing, DMV, title work preferred
• Experience in Consumer Lending preferred

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Health insurance
• Life insurance
• Paid holidays