DHS Lead Child Support Case Manager

$43,181 - $53,997/Yr

Moffat County - Craig, CO

Full-time - Entry Level

Craig, CO

About the position

The DHS Lead Child Support Case Manager is responsible for independently managing a workload with minimal supervision, ensuring accurate outcomes. This role provides oversight, support, and guidance to Case Managers, while also participating in various administrative and training activities.

Responsibilities

• Performs program case reviews as required by rule and/or policy.
• Identifies training needs, develops training plans for staff, provides training directly, and assigns training tasks to Case Managers as appropriate.
• Acts as a backup for Self Sufficiency Manager, other Lead Case Managers, and Self Sufficiency Case Managers as needed.
• Participates in state task groups as assigned.
• Oversees activities for claims, recoveries, fraud, and contempt.
• Performs necessary ledger adjustments.
• Performs administrative reviews.
• Monitors business processes, seeks staff input, and makes recommendations for modifications.
• Participates in interviews, makes recommendations for hiring; provides input on staff performance including acknowledgements and disciplinary actions.
• Responds and resolves complaints and conflicts as they arise, seeking manager assistance if needed.

Requirements

• Must be at least 21 years of age
• High School diploma or GED
• Valid Driver's License
• Two years of progressively responsible related experience
• Must successfully pass a drug screening and background check
• Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Benefits

• Extensive benefits package