Diagnostic Coordinator - Centralized Scheduling

Health First - Rockledge, FL

Full-time - Entry Level

Hybrid - Rockledge, FL

Ambulatory Health Care Services

About the position

The Diagnostic Coordinator plays a vital role in the healthcare team, focusing on delivering high-quality patient support. This position is responsible for coordinating diagnostic orders from initiation to completion, ensuring an exceptional customer experience and meticulous management of patient information. The role involves scheduling appointments, managing patient inquiries, and maintaining accurate records, all while contributing to the overall commitment to quality patient care.

Responsibilities

• Handle fast-paced volume of inbound and outbound calls in a professional and courteous manner.
• Schedule patient appointments accurately and efficiently, ensuring optimal use of multiple resources.
• Utilize in-depth knowledge of insurance policies and payor plans to manage patients' diagnostic appointments.
• Coordinate diagnostic order processing for various procedures such as Mammograms, Ultrasound, Labs, x-ray, CT, MRI, etc.
• Maintain up-to-date patient records and ensure all necessary documentation is completed.
• Provide patients with information about their appointments, including location, preparation instructions, and required documentation.
• Maintain key performance metrics, such as call volume and appointment scheduling accuracy.
• Resolve patient inquiries and issues promptly and escalate complex cases to the appropriate personnel.
• Assist with various departmental projects and clerical duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum 1-2 years experience in a call center or customer service role.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using electronic health record (EHR) systems.
• Strong organizational and multitasking abilities.
• Detail-oriented with a strong focus on accuracy and quality.
• Compassionate and patient-focused approach to customer service.
• Strong typing skills with a minimum of 40 wpm expectation.

Nice-to-haves

• Associate's degree.
• 2-5 years working in a medical office or scheduling role.
• General knowledge of healthcare terminology and abbreviations.