Diagnostic Imaging Equipment Services Engineer III

About the position

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care - and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you. There is no better time to be in healthcare IT. As a Diagnostic Imaging Equipment Services Engineer III, you will be part of the Technology Management team providing implementation, service, and support for all Banner Health medical equipment. Banner IT was awarded Insider Pro and Computerworld's 100 Best Places to Work in IT for 2020! The team has also received the 2019 Biomedical Instrumentation and Technology/AAMI Bright Idea finalist award for their innovation and empowering organizational structure. In addition, the commercial business ENTECH, provides project management, on-site technology management, equipment planning and assessment for imaging and non-imaging clinical technology. Dedicated to Banner Health's mission to make health care easier, so life can be better, the Information Technology division is focused on diversity, employee engagement and development, driving innovation, providing legendary service, and delivering successful results, all in a culture of trust and respect. In your role as a Banner Health Diagnostic Imaging Equipment Services Engineer III, you will work in a fast-paced, and rewarding environment with state-of-the-art technology that directly impacts the patient experience. We provide a robust orientation program to set you up for success. Opportunities for employee development include project and time management, temperament training, leadership academy topics, and vendor-provided technical training. Teamwork is key in this department and you will be empowered to utilize resources and collaborate to ensure consistent service delivery. Some travel may be required depending on the facilities you support. Future career growth includes opportunities in medical imaging, planning, security, integration and quality areas. In addition, tuition reimbursement and tuition discounts are available for continuing education costs. Banner Health IT was awarded Inside Pro and Computerworld's 100 Best Places to work in IT for 2020 and 2021!

Responsibilities

• Proactively initiates and drives the team processes that are conducive to high customer satisfaction levels and consistent business outcomes.
• Identifies training opportunities for regional team members and facilitates training as needed.
• Anticipates changing customer needs based on varying environments and provides guidance to team members as to how to best adapt to changing priorities.
• Acts as a resource in response to escalated customer inquiries and communicates appropriate information by sharing information with the appropriate personnel or departments.
• Identifies customer issues and provides resolution while providing the customer with the appropriate communication.
• In conjunction with the management, this position has responsibility for independently managing their assigned areas.

Requirements

• Must possess knowledge of electronics and/or biomedical as normally obtained through the completion of an associate's degree in electronics.
• Must possess a valid driver's license and be eligible for coverage under the company auto insurance policy.
• Demonstrated proficiency in resolving complex technical problems as typically achieved through seven years exposure to the electronics/computer industry in a field service environment.
• Experience in diagnostic imaging equipment is required.
• Previous experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionality required.
• Knowledge of regulatory requirements (Federal and State Radiation performance standards, registration, Quality Systems Regulations, EPA regulations and OSHA regulations required.
• Able to share knowledge and cooperate in a team environment to achieve assigned goals and objectives.

Nice-to-haves

• Bachelor's degree in biomedical engineering or related education and/or experience preferred.
• Additional related education and/or experience preferred.

Benefits

• Health and financial security options.
• Tuition reimbursement and tuition discounts for continuing education costs.