Wells Fargo - Charlotte, NC
posted about 1 month ago
Wells Fargo is seeking a Senior Digital Product Manager to join the Commercial Banking/Corporate & Investment Banking (CB/CIB) Digital Activation Strategy Team. This team is a vital part of the broader CB/CIB Digital Client Lifecycle Management organization, focusing on developing, implementing, and tracking strategies that enhance the adoption and engagement of digital solutions. The role involves collaborating with various teams across CB/CIB Digital, the Strategy, Digital and Innovation (SDI) team, and beyond to drive the development, launch, and adoption of top-tier products and services for both clients and employees. In this position, you will be responsible for reviewing and analyzing content related to strategy creation, customer experience, data analytics, market research, and digital product management. You will leverage both qualitative and quantitative analysis to identify barriers to digital activation and promote paths to digitization of service cases through training and product recommendations. The ultimate goal is to increase digital enrollment and activation levels for high-priority products and populations. You will also identify opportunities for new digital activation initiatives and exercise independent judgment to support strategy engagements across various teams, gaining expertise in digital initiatives, policies, and compliance requirements. This role requires a proactive approach to problem-solving and decision-making, as well as the ability to synthesize complex topics into cohesive narratives for senior leadership. The ideal candidate will have a strong ownership mindset, a sense of urgency, and a keen interest in digital financial technologies. Wells Fargo values diversity, equity, and inclusion, and is committed to creating a workplace where everyone feels valued and inspired. The company is focused on building strong customer relationships while maintaining a risk-mitigating and compliance-driven culture, which is essential for the success of both customers and the organization.