Digital Adoption Instructional Designer

Ferguson Enterprises - Remote, OR

Full-time - Mid Level

Remote - Remote, OR

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Digital Adoption Instructional Designer at Ferguson will manage the Digital Adoption Platform (DAP) - Pendo, creating engaging learning experiences that enhance user adoption and proficiency. This fully remote role requires collaboration with subject matter experts to develop digital adoption strategies aligned with business goals, while also overseeing the product lifecycle and evaluating the effectiveness of digital adoption programs.

Responsibilities

• Collaborate with subject matter authorities to develop and implement digital adoption strategies that align with business goals.
• Handle the DAP product lifecycle, including planning, execution, and evaluation of digital adoption initiatives.
• Conduct needs assessments and analyze user data to identify learning gaps and opportunities for improvement.
• Build and maintain comprehensive documentation, including user guides, training materials, and support resources.
• Supervise and evaluate the effectiveness of digital adoption programs, making data-driven recommendations for enhancements.
• Stay current with industry trends and standard processes in digital adoption and instructional design.
• Create and produce captivating learning materials, such as e-learning modules, instructional videos, and interactive guides, using tools like Articulate Storyline 360 and Rise as needed.

Requirements

• Bachelor's degree in Instructional Design or a related field preferred.
• Proven experience of 3-5 years in digital adoption and instructional design, preferably in a corporate setting.
• Expertise with Pendo strongly desired.
• Proficiency in e-learning authoring tools such as Articulate Storyline 360, Rise, Vyond and Adobe Creative Suite.
• Experience in Walkme and Whatfix ideal.
• Knowledge of user experience (UX) design principles.
• Certification in instructional design, digital adoption or program/project management.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and collaboration skills, with the ability to work optimally with cross-functional teams.
• Analytical mindset with the ability to interpret data and make informed decisions.

Nice-to-haves

• Experience with additional digital adoption tools like Walkme and Whatfix.
• Certification in user experience (UX) design.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities