Digital Adoption Platform Senior Services Specialist

Deloitte - Jersey City, NJ

Full-time - Mid Level

Jersey City, NJ

Professional, Scientific, and Technical Services

About the position

The Digital Adoption Platform Senior Services Specialist at Deloitte is responsible for leading strategic engagements that help clients successfully incorporate Digital Adoption Platforms (DAPs) into their digital transformation initiatives. This role focuses on understanding client needs, delivering effective digital adoption strategies, and managing projects that enhance user experience and organizational performance through technology.

Responsibilities

• Deliver Digital Adoption Strategy and Implementation Projects by working with clients to understand their digital adoption needs.
• Formulate effective mitigation strategies for client adoption challenges.
• Measure the effectiveness of DAP solutions within clients' digital ecosystems.
• Conduct interviews and focus groups to identify client adoption pain points.
• Gather and analyze end-user experience data to guide client recommendations.
• Lead project teams in implementing DAP solutions for large-scale digital transformations.
• Build new delivery models and sales strategies for digital adoption services.
• Manage marketing strategies for new offerings and collaborate with stakeholders on execution.
• Lead sales enablement and activation efforts within Deloitte.
• Manage alliance relationships with technology partners in the digital adoption space.

Requirements

• Bachelor's Degree
• Minimum four (4) years of relevant experience in organizational change management or program management on digital transformation projects.
• Minimum one (1) year of experience using WalkMe, Oracle Guided Learning, SAP EnableNow, or other digital adoption platforms.
• Ability to travel 0-50%, on average, based on the work and clients served.

Nice-to-haves

• 2+ years of experience in Management Consulting utilizing software or solution accelerators to enhance service delivery.
• Intermediate proficiency in data visualization tools like PowerBI and Tableau.
• Experience navigating competing client priorities with minimal supervision.
• Experience working on multiple projects simultaneously.
• Exceptional oral and written communication skills.
• Advanced proficiency in Excel and PowerPoint.
• Exposure to business development in related specialty areas (i.e., proposal development, sales, etc.)

Benefits

• Health insurance
• 401k
• Paid holidays
• Professional development opportunities
• Flexible scheduling