Digital Application Services Engineer

ABB - Westerville, OH

Full-time - Mid Level

Westerville, OH

Professional, Scientific, and Technical Services

About the position

The Digital Application Services Engineer at ABB is responsible for delivering technical support and service solutions in the Automation Controls industry. This role involves problem-solving, customer interaction, and collaboration with sales teams to identify and capitalize on service growth opportunities. The engineer will ensure that services are provided according to ABB's standards and safety guidelines, contributing to the overall success of the Process Automation team.

Responsibilities

• Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category.
• Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customer requirements cost-effectively.
• Providing technical consulting on Service solutions to management and customers.
• Identifying new sales opportunities and proactively communicating with customers and ABB sales teams to ensure customer needs are understood.

Requirements

• Bachelor's degree in computer science, engineering, or related field or minimum 8 years of experience in the Automation Controls industry, preferably with ABB equipment (800xA or SymphonyPlus DCS).
• Microsoft Certified for server administration (MCSE, MCSA) or relevant experience.
• Strong computer skills including server and client hardware, troubleshooting of Microsoft Windows Server and Client operating systems, networking technologies, network security, and cyber security.
• Ability to travel 20% to 30% of the time.

Nice-to-haves

• Any type of programming training or experience would be beneficial.