Digital Apps SRE

Kalven Technologies - Berkeley Heights, NJ

Full-time - Mid Level

Berkeley Heights, NJ

Professional, Scientific, and Technical Services

About the position

The Digital Apps SRE (Site Reliability Engineer) role focuses on providing hands-on support for existing environments, ensuring the performance and reliability of production Internet applications. This position involves a range of responsibilities including software installation, system monitoring, disaster recovery planning, and incident management, with a commitment to maintaining high availability and performance standards.

Responsibilities

• Provide hands-on support for existing environments including software installation, patch installation, upgrades, and configuration.
• Provide 24x7 support of production Internet applications on a rotating basis.
• Act as a point of escalation for application support to diagnose and resolve complex customer issues.
• Drive incident crisis technical bridges and management bridges as required to reduce MTTR.
• Work with Change Management/Release Managers to review proposed change events for production.
• Participate in all Production Support activities during incidents and outages, resolving technical issues and recommending performance improvements.
• Document install-defects and assign severity to problems, performing postmortem analysis to identify root causes.
• Participate in internal and external audits as required by management.
• Collaborate with Engineering to implement relevant KPIs within the monitoring framework.
• Escalate issues to technology, operations, and/or vendors as appropriate.
• Ensure database/application controls and procedures remain compliant with Corporate IT risk.
• Support Disaster Recovery tests and live recovery for all production environments.

Requirements

• Experience with web servers such as Nginx or Apache configurations and reverse proxies.
• Linux system administration skills to manage and troubleshoot Linux systems and services, including bash scripting.
• Experience with JBoss or WildFly administration.
• Ability to work with third-party vendors.
• Willingness to participate in an On-Call rotation.

Nice-to-haves

• Familiarity with containerization technologies such as Docker and Kubernetes.
• Experience with Continuous Integration/Continuous Delivery tools like Azure DevOps and Jenkins.
• Solid understanding of routing and networking concepts.
• Experience working in an Agile development environment.
• Familiarity with collaboration platforms such as JIRA, Confluence, Wiki, and ServiceNow.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options