Digital Asset Manager, XCM

About the position

The Digital Asset Manager will oversee the administration and management of a global Digital Asset Management (DAM) system, ensuring efficient organization, maintenance, and distribution of digital assets. This role involves collaborating with cross-functional teams to develop workflows, manage metadata schemas, and support digital asset acquisition requests, while also providing training and support to users of the DAM system.

Responsibilities

• Administer the day-to-day operations of a global DAM system.
• Define, implement, and manage the full life-cycle, archival, and distribution of digital assets.
• Define, implement, and manage metadata schemas, taxonomies, and user groups.
• Develop workflows for asset ingestion, categorization, permissions management, version control, delivery, and expiration to internal and external users.
• Establish and maintain file-naming conventions and metadata standards across multiple digital asset categories.
• Own the ongoing ingestion, organization, and maintenance of the DAM, ensuring that duplicate, non-compliant, and obsolete files are deprecated in a timely manner.
• Coordinate with cross-functional teams (Marketing, Production, Product, CRM, PR, International, etc.) to build infrastructure that addresses internal and external digital asset needs.
• Manage rights-management details (internal use only, stock-licensing agreements, talent usage, etc.).
• Support internal and external teams with critical and time-sensitive digital asset acquisition requests.
• Administer and manage internal user account creation, permissions, and perform routine user audits to ensure all users follow internal compliance measures.
• Train and onboard new users to the DAM system and assist with questions from existing users.
• Create and maintain a metrics Dashboard for Brand asset Metrics report from the DAM as needed.
• Developing and updating program documentations and wikis.
• Manage relevant DAM internal and external partners.
• Manage and maintain the production and brand team's systems and technical infrastructure, including system stability, backups, automation workflows, upgrades, troubleshooting, and infrastructure planning.
• Setting up title collection and story board structures, permissions, user access on the DAM.

Requirements

• Minimum 5 years' experience in Asset or Information Management.
• Undergraduate degree in Library Science, Information Science, or Media Production, or equivalent experience in DAM/MAM operations or admin role.
• Experience and clear understanding of metadata schemas and taxonomy development, file-naming conventions, database reporting, DAM governance, and rights management.
• Experience with high-volume, high-velocity, large-scale file management (workflow orchestration, file-movement, permission management, etc.).
• Experience in digital marketing and content production timelines and process.

Nice-to-haves

• Master's degree in Library Science, Information Science, Archival Science, Marketing, or equivalent experience.
• Strong understanding of asset lifecycles in marketing and post production workflows, metadata application workflows, and knowledge of asset backup best practices.
• Knowledge and experience with DAM solutions (Tenovos, Adobe AEM, Nuxeo, etc.) and experience with high-capacity bulk ingestions.
• Experience with design tools including Adobe Creative Cloud (Premiere, After Effects, Photoshop) Figma, Frame IO.
• History working inside of project management suites (Smartsheet, Box, Asana) and a sound understanding of their relationship to DAM.
• Proficient in documentation and change management throughout a team or organization, including experience educating non-technical stakeholders.

Benefits

• Health insurance
• 401k
• Paid holidays
• Flexible scheduling
• Professional development opportunities