Digital Asset Manager

Icp Worldwide - Atlanta, GA

Full-time - Mid Level

Hybrid - Atlanta, GA

About the position

The Digital Brand Asset Manager is responsible for enhancing operational efficiency within the client's MarTech ecosystem, focusing on marketing asset management to support strategic goals. This role involves coordinating data and reporting, leading client interactions within a Digital Asset Management (DAM) framework, and ensuring seamless day-to-day operations while fostering global collaboration. The position emphasizes leadership, customer service, governance, and process optimization, contributing to the positive culture and growth of the organization.

Responsibilities

• Input into reports to track agreed upon KPIs
• Understand and work against SLAs
• Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation
• Ensure timely delivery of assets into the DAM platform
• Participate in training to ensure alignment with organizational goals
• Help create a productive and positive work environment
• Feedback any product issues and various other challenges to help the product and automation teams find solutions
• Provide exceptional customer service to the client and their vendors
• Understand asset rights/usage/restrictions and compliance to ensure asset safety
• Execute against documented workflow and processes, whilst also feeding back ideas for improvements
• Identify or support implementation of opportunities for process optimization and automation
• Follow metadata schemas that reflect the true needs of the business
• Collaborate with global cross-functional teams to learn best practices
• Be a strong team player with your direct team and global partners
• Collaborate with brand team and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards
• Listen, learn, and adapt to changes in the business' needs
• Attend Client Marketing Townhalls to ensure knowledge to the business
• Provide DAM training and support to client team members

Requirements

• Requires a BA/BS
• Minimum of 3 years' experience in marketing, commerce and/or creative technologies or related field
• Minimum of 3 years' experience in a client-facing agency or consulting role
• 3+ years of Digital Asset Management experience
• Acute attention to detail
• Familiarity with Adobe DAM system, or another DAM system
• Analytical skills
• Effective communication skills, both verbal and written
• Creative problem-solving mindset
• Ability to clearly articulate complex situations/ideas and lead discussions
• Understanding of project management principles
• Ability to adapt to evolving client needs, industry trends, and internal processes
• Effective presentation skills
• Emotional intelligence

Nice-to-haves

• Experience with other Digital Asset Management systems
• Knowledge of marketing campaign processes
• Experience in a global operational environment

Benefits

• Hybrid working
• Generous paid time off
• Paid holidays
• Volunteer time off
• Summer half-day Fridays
• Competitive medical, dental, and vision benefits
• Mental health support
• Robust savings plan