Digital Asset Manager

$75,000 - $85,000/Yr

Unclassified - Cleveland, OH

Full-time - Mid Level

Onsite - Cleveland, OH

About the position

The Digital Asset Manager at the Rock & Roll Hall of Fame and Museum plays a crucial role in the governance, maintenance, and support of digital assets within the institution. This position is situated within the Digital Technology Division and requires a collaborative approach to ensure the effective acquisition, processing, preservation, discovery, and delivery of digital content and collections metadata. The Digital Asset Manager will work closely with the Library & Archives and various departments across the Rock Hall to uphold high standards in digital asset management. Key responsibilities include overseeing the day-to-day management of the Digital Asset Management System (DAMS), providing staff support, troubleshooting issues, and conducting training sessions. The manager will also be responsible for configuring and customizing the DAMS to meet institutional needs, maintaining documentation, and ensuring compliance with standards for asset ingest, rights management, and metadata entry. Additionally, the role involves tracking DAMS usage statistics, contributing to systems development projects, and performing regular audits of files and metadata to ensure consistency. The Digital Asset Manager will serve as the liaison between the Rock Hall and the DAMS vendor, leading project meetings, overseeing ongoing work, and implementing new tools and features. Collaboration is key, as the manager will lead a governance group of department super users, establish relationships with stakeholders, and work with the Technology Division to manage file storage and disaster recovery methods. The position also includes supervising student employees, interns, and volunteers, representing the Rock Hall externally, and engaging in professional development activities.

Responsibilities

• Oversee the ongoing day-to-day management of the Rock Hall's DAMS.
• Provide staff support, including general use questions, troubleshooting bugs and performance issues, and running both group and individual training sessions on an ad-hoc basis.
• Configure and customize the DAMS to meet institutional and stakeholder needs.
• Ensure DAMS documentation and training guides stay up to date as an internal staff resource.
• Maintain, assess, and adjust standards and protocols as necessary for asset ingest, rights management, and metadata entry.
• Oversee DAMS user accounts, permissions, and security.
• Track statistics and report on DAMS usage to key stakeholders.
• Contribute to projects in support of systems development, such as metadata cleanup, duplicate assets remediation, and integration of the DAMS with other Rock Hall systems.
• Perform regular audits of files and metadata to ensure consistency and alert stakeholders of any discrepancies.
• Serve as the liaison between the Rock Hall and our DAMS vendor Orange Logic.
• Lead bi-weekly project sync meetings.
• Oversee ongoing work including open help tickets, tracking project hours, and scoping out new projects when needed.
• Stay current with Cortex release details and implement new applications, tools, and features to support Rock Hall digital projects and collections management initiatives.
• Test system upgrades and enhancements in our DAMS test environment.
• Collaborate across key Rock Hall divisions and teams.
• Lead a DAMS governance group of department super users to coordinate and manage change requests, documentation, training, and procedure both for and across departments.
• Provide support and solutions for gaps in process, documentation, or procedures as identified by the governance group.
• Establish relationships with stakeholders and maintain active communication on upcoming feature upgrades, new projects, or general changes to the DAMS.
• Work with the Technology Division to ensure appropriate allocation and use of file storage space, preservation backups, and disaster recovery methods.
• Work with the Archives team on maintaining and revising DAMS taxonomy and cataloging practices, integration with the Rock Hall's collections management system Axiell, and ensure born-digital records are transferred to the archives in accordance with the Rock Hall's records and document retention schedules.
• Supervise the activities of student employees, interns, volunteers, or project staff.
• Represent the Rock Hall both within and outside the institution.
• Travel off-site when required.
• Engage in professional development activities to stay current within the field and to boost the profile of the Rock Hall's DAMS.

Requirements

• Master's degree in library science, archival studies, or a related discipline.
• Minimum of five (5) years' experience of digital asset management systems administration highly desired; familiarity with Orange Logic's Cortex DAMS is a plus.
• Experience with cloud storage environments; familiarity with AWS strongly preferred.
• Experience with Adobe Creative Cloud; familiarity with Adobe Premiere is a plus.
• Understanding of current library, archival, or collections processing methodologies.
• Understanding of Library of Congress (LCSH) and Getty (AAT) vocabularies and archival description schemas (Dublin Core, PBCore, DACS, MODS, etc.).
• Familiarity with copyright, donor restrictions, and permissions issues related to accessing library, archival, and museum collections.
• Experience working with born-digital and digitized audiovisual collections is a plus.
• Knowledge of current approaches and best practice in digital preservation.
• Demonstrated proficiency and capabilities with personal computers and software, the Web, and/or library-relevant information technology applications.
• Working knowledge of standard computer office applications such as Microsoft 365 and other productivity and project management software.
• Experience providing support of information technology preferred.
• Demonstrated ability acquiring and using new computing skills, such as learning new software applications or implementing new innovative tools and services.

Nice-to-haves

• Historical knowledge of rock and roll and related music genres strongly preferred.
• Capacity to thrive in a future-oriented museum environment and to respond effectively to changing needs and priorities.
• Maintains a user-focused, helpful, and collaborative style of interaction in the performance of all job duties and in communication with all levels and types of staff and partners.
• Evidence of detail-oriented, analytical, organizational, project, and time management skills.
• Outstanding team orientation, flexibility, and ability to work both independently and collaboratively.
• Outstanding verbal and written communication skills, organizational skills, and interpersonal skills.

Benefits

• Annual salary range of $75,000 - $85,000, commensurate with experience and certifications.
• Generous benefits package including 4 plan options for health insurance.
• Company-paid dental, vision, and life insurance.
• Employer paid parking.
• 403b retirement plan.
• Yearly paid time off including: 14 paid holidays, 10 vacation days, 12 sick days, 3 personal days, and 32 hours of paid volunteer time.