Digital Banking Product Manager

Unclassified - St. Louis, MO

Full-time

Hybrid - St. Louis, MO

About the position

As a Digital Product Manager at First Bank, you will play a pivotal role in supporting the bank's mission to become the preferred banking choice for families and businesses in the markets we serve. This position requires a close partnership with technology and business division teams to develop and implement a best-in-class digital product suite that meets the diverse needs of our clients. You will take ownership of the entire lifecycle of product features and components, guiding them through Discovery, Design, Development, and ultimately Launch. A successful product will be rooted in understanding customer needs and expectations, which will be achieved by building strong relationships with both internal and external partners, analyzing product data, and creating a comprehensive product strategy. You will also collaborate with sales and marketing teams to optimize product performance. In this role, you will engage with multiple frontline employees and customers to gain insights into their needs and expectations. You will lead the implementation and integration of third-party technology platforms, ensuring that partnerships are effective and that the bank is aware of all digital product and service offerings. Your responsibilities will include partnering with technology and development teams to create new digital banking solutions, establishing a clear product vision, and executing on a product strategy and roadmap with defined timelines and deliverables. You will prioritize the development of product features, manage the product backlog, and develop user stories that translate into actionable tasks. Additionally, you will be responsible for developing a testing agenda to enhance products, utilizing statistical models to ensure that results are significant for stakeholders. Collaborating with the Business Intelligence (BI) team, you will establish appropriate reporting for product performance management. You will also review product pricing and fees regularly, presenting business cases for any recommended changes and executing approved modifications. As the subject matter expert on your assigned product family, you will need to stay informed about product details, market conditions, regulatory requirements, and associated risks. Other duties may be assigned as necessary.

Responsibilities

• Collaboration with multiple frontline employees and customers to understand customer needs and expectations.
• Lead implementation and integration of third-party technology platforms.
• Work with assigned technology vendors to ensure partnership performance and bank awareness of digital product offerings.
• Partner with technology and development teams to develop new digital banking solutions/products.
• Create product vision and establish product strategy and roadmap with clear timelines and deliverable due dates.
• Prioritize development of product features and functionality.
• Develop user stories and turn them into actionable tasks.
• Manage product backlog effectively.
• Develop a testing agenda to improve products using statistical models for significant results.
• Work with BI team to establish product reporting for performance management.
• Review product pricing and fees, presenting business cases for recommended changes and executing approved modifications.
• Function as the bank's subject matter expert on assigned product family, including product details, market conditions, regulatory requirements, and risks.
• Perform other duties as assigned.

Requirements

• Bachelor's degree (B.A.) from a four-year college or university required; MBA preferred.
• Minimum of 5 years of experience as a digital product manager/owner/lead.
• 5 to 10 years of experience in banking, strategy, product management, and data analytics.
• High analytical acumen and strong technical skills.
• Proven leadership skills and an entrepreneurial mindset.
• Strong communication and positioning skills.
• Effective critical thinking and analytical skills.
• Business acumen and ability to influence stakeholders.
• Flexibility and strong time management skills.
• Experience with Agile methodology and strategy/roadmap creation.
• Research skills.

Nice-to-haves

• P&L management experience is a plus.