Digital Banking Specialist I

Bank OZK • Ozark, AR

397d

About The Position

The Digital Banking Specialist I at Bank OZK is responsible for supporting the Digital Banking management team in various tasks related to digital banking services. This includes enrolling customers in online banking services, managing ATM/debit card requests, and providing assistance to branch employees. The role also involves troubleshooting issues and ensuring customer satisfaction in digital banking operations.

Requirements

• High school diploma or equivalent required.
• Minimum of one (1) year of experience using a computer, including Microsoft Word and Excel, required.
• Experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required.

Nice To Haves

• Knowledge of online and digital banking systems
• Knowledge of imaging systems
• Ability to communicate effectively both verbally and in writing
• Ability to demonstrate excellent and effective customer service skills
• Ability to work independently without close supervision
• Ability to adapt well to change
• Ability and desire to respond promptly to customer needs
• Ability to maintain confidentiality
• Ability to troubleshoot issues on standard, sensitive, and/or complex accounts
• Ability to demonstrate accuracy, thoroughness, and attention to detail
• Ability to interact effectively and professionally with management and staff at all levels
• Ability to train and mentor junior staff
• Ability to learn, follow, and interpret Bank policies and procedures
• Ability to work extended hours as necessary to accomplish work objectives
• Skill in using computer and Microsoft Office, including Word, Excel, and Outlook

Responsibilities

• Assists branch employees with Digital Banking related issues.
• Verifies, orders, and processes ATM/debit cards.
• Verifies and enrolls customers in Online and Mobile Banking.
• Verifies and assists customers within online account opening.
• Verifies and performs review on ATM/Mobile deposit review.
• Performs routine maintenance requests from customers and branches on ATM/debit cards.
• Performs routine maintenance requests on customer accounts in Voice and Internet Banking.
• Scans and indexes Digital Banking forms.
• Answers customer service related telephone calls when necessary.
• Maintains good punctuality and attendance at work.
• Follows Bank policy, procedures, and guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED