Digital Channels & Connectivity Product Manager - Payments - Vice President

JPMorgan Chase - Chicago, IL

Full-time - Senior

Chicago, IL

Credit Intermediation and Related Activities

About the position

As a Digital Channels & Connectivity Product Manager at JPMorgan Chase, you will play a pivotal role in shaping product innovation and delivering high-quality solutions that resonate with clients. This position involves leading the end-to-end product life cycle, acting as the voice of the customer, and ensuring successful product launches while collaborating with cross-functional teams to exceed customer expectations.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositions
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Drives end-to-end execution of Accounts channels projects and initiatives through effective sprint planning, stakeholder management, and healthy experimentation
• Uses data to make decisions that improve customer experience, business metrics, and product adoption
• Partners closely with stakeholders to communicate status, gain feedback, and deliver on shared goals.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Good knowledge of liquidity, deposits and account services products is crucial to the role
• Experience using a healthy mix of quantitative data, qualitative data, best practices and product instinct to make prioritization decisions
• Strong verbal and written communication skills, evidenced by ability to articulate impact and tradeoffs at varying levels of altitude.

Nice-to-haves

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience influencing and collaborating with executive level leadership
• Experience building products that address the needs of multiple types of users (i.e. marketplaces, e-commerce, white-label SaaS, multi-product platforms)
• Experience driving product in a highly regulated industry
• Experience collaborating with other product managers across an organization
• Comfort with ambiguity and autonomy; motivated by figuring out what needs to be done and then doing it.
• Desire to inspire a problem-first mindset and work with leadership to continue 'raising the bar' for the product organization.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching