Digital Channels & Connectivity Product Manager - Payments - Vice President

JPMorgan Chase - Jersey City, NJ

Full-time

Jersey City, NJ

Credit Intermediation and Related Activities

About the position

As a Digital Channels & Connectivity Product Manager at JP Morgan, you will play a pivotal role in shaping product innovation and delivering high-quality products that resonate with clients. This position involves managing the end-to-end product life cycle, acting as the voice of the customer, and developing profitable products that provide significant customer value. You will collaborate with cross-functional teams to ensure scalability, resiliency, and stability in product offerings, while also guiding successful product launches and gathering crucial feedback to enhance client experiences.

Responsibilities

• Develop a product strategy and product vision that delivers value to customers.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value propositions.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Drive end-to-end execution of Accounts channels projects and initiatives through effective sprint planning, stakeholder management, and healthy experimentation.
• Use data to make decisions that improve customer experience, business metrics, and product adoption.
• Partner closely with stakeholders to communicate status, gain feedback, and deliver on shared goals.

Requirements

• 5 years of experience or equivalent expertise in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Good knowledge of liquidity, deposits, and account services products is crucial to the role.
• Experience using a healthy mix of quantitative data, qualitative data, best practices, and product instinct to make prioritization decisions.
• Strong verbal and written communication skills, evidenced by the ability to articulate impact and tradeoffs at varying levels of altitude.

Nice-to-haves

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience influencing and collaborating with executive level leadership.
• Experience building products that address the needs of multiple types of users (i.e. marketplaces, e-commerce, white-label SaaS, multi-product platforms).
• Experience driving product in a highly regulated industry.
• Experience collaborating with other product managers across an organization.
• Comfort with ambiguity and autonomy; motivated by figuring out what needs to be done—and then doing it.
• Desire to inspire a problem-first mindset and work with leadership to continue raising the bar for the product organization.