Digital Channels & Connectivity Product Manager - Personalization - Vice President

JPMorgan Chase - Chicago, IL

Full-time - Senior

Chicago, IL

Credit Intermediation and Related Activities

About the position

The Digital Channels & Connectivity Product Manager - Personalization at JPMorgan Chase is a Vice President role focused on driving product innovation and delivering high-quality products that resonate with clients. This position involves leading the end-to-end product life cycle, acting as the voice of the customer, and developing profitable products that provide significant customer value. The role requires collaboration with cross-functional teams to ensure scalability, resiliency, and stability in product offerings, while also utilizing data to enhance customer experiences and business metrics.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Uses data to make decisions that improve customer experience, business metrics, and product adoption
• Drives end-to-end execution of roadmap through effective sprint planning, stakeholder management, and healthy experimentation to deliver personalized features and experiences
• Develops and executes a personalization product strategy based on user data and insights in collaboration with Executive Director, Product
• Analyzes user behavior and other user feedback to optimize personalization algorithms and models
• Monitors and measures the impact of personalization efforts on key business metrics
• Stays updated with industry trends and best practices in personalization to drive innovation.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• 2+ years of experience as a senior product manager or higher at a fast-paced, agile organization with experience driving product development from conception through launch, and scaled adoption
• Experience with personalization strategies and techniques for the purpose of curating relevant and individualized user experiences.