Digital Channels Product Manager

$140,000 - $170,000/Yr

Onemain General Services Corporation - Baltimore, MD

Part-time - Mid Level

Baltimore, MD

Credit Intermediation and Related Activities

About the position

The Digital Channels Product Manager is responsible for overseeing the product management function for web and mobile digital channels across multiple lines of business. This role involves managing a team of product managers and business analysts to ensure the delivery of high-quality digital experiences that meet customer needs. The position requires collaboration with cross-functional teams to drive enhancements and innovations in digital customer touchpoints, while also ensuring compliance with accessibility standards and regulatory requirements.

Responsibilities

• Support the product vision, strategy, and roadmap for web and mobile digital channels.
• Lead and develop a team of product managers and business analysts.
• Partner with design, engineering, marketing, compliance, and operations teams to enhance customer-centric digital experiences.
• Ensure digital channels adhere to accessibility standards (ADA).
• Maintain the organization's design system for consistency across digital channels.
• Assist in the management and improvement of the Content Management System (CMS).
• Oversee the implementation of A/B testing and User Acceptance Testing (UAT) processes.
• Contribute to initiatives aimed at improving customer satisfaction through digital touchpoints.
• Ensure regulatory disclosures are integrated into the digital user experience.
• Help establish and evolve a scalable digital framework for ongoing digital transformation efforts.
• Support the development of monitoring and telemetry systems for digital platforms.
• Manage the deployment of banners, interstitials, and onboarding helpers for customer engagement.
• Assist in the strategy and delivery of in-app and push notifications.
• Work with engineering and operations teams to ensure efficient feature releases through the CI/CD pipeline.
• Collaborate with security teams to track and manage security vulnerabilities within digital platforms.
• Oversee testing processes to ensure a stable and quality-driven development environment.

Requirements

• Bachelor's degree in Business, Technology, or a related field.
• 5+ years of experience in product management, particularly in digital channels, web, or mobile applications.
• Experience managing and mentoring product teams.
• Familiarity with accessibility standards (ADA), CMS, and A/B testing.
• Experience working with CI/CD pipelines and NPS initiatives.
• Strong communication skills for collaboration across departments and influencing stakeholders.
• Experience in financial services or other regulated industries.
• Knowledge of design systems and digital frameworks.
• Familiarity with telemetry, monitoring, and security processes.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)