Digital Channels Product Manager

$140,000 - $170,000/Yr

OneMain Financial - Charlotte, NC

Part-time - Mid Level

Charlotte, NC

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Digital Channels Product Manager at OneMain Financial is responsible for overseeing the product management function for web and mobile digital channels. This role involves managing a team of product managers and business analysts to deliver high-quality digital experiences that meet customer needs. The position requires collaboration with cross-functional teams to drive enhancements and innovations in digital customer touchpoints, ensuring accessibility and compliance with regulatory standards.

Responsibilities

• Support the product vision, strategy, and roadmap for web and mobile digital channels in alignment with organizational objectives and user requirements.
• Lead and develop a team of product managers and business analysts, ensuring effective execution of the digital product roadmap.
• Partner with design, engineering, marketing, compliance, and operations teams to enhance and deliver customer-centric digital experiences.
• Ensure that digital channels adhere to accessibility standards and are inclusive for all users.
• Help maintain the organization's design system, ensuring consistency across digital channels.
• Assist in the management and improvement of the CMS to streamline content updates across web and mobile platforms.
• Oversee the implementation of A/B testing and UAT processes to optimize the digital customer experience.
• Contribute to initiatives aimed at improving customer satisfaction through digital touchpoints.
• Ensure regulatory disclosures are integrated into the digital user experience.
• Help establish and evolve a scalable digital framework to support ongoing digital transformation efforts.
• Support the development of monitoring and telemetry systems to ensure the reliability and performance of digital platforms.
• Manage the deployment of banners, interstitials, and onboarding helpers for improved customer engagement.
• Assist in the strategy and delivery of in-app and push notifications to drive engagement.
• Work with engineering and operations teams to ensure efficient feature releases through the CI/CD pipeline.
• Collaborate with security teams to track and manage security vulnerabilities within digital platforms.
• Oversee testing processes to ensure a stable and quality-driven development environment.

Requirements

• Bachelor's degree in Business, Technology, or a related field.
• 5+ years of experience in product management, with experience in digital channels, web, or mobile applications.
• Experience managing and mentoring product teams.
• Familiarity with accessibility standards (ADA), CMS, and A/B testing.
• Experience working with CI/CD pipelines and NPS initiatives.
• Strong communication skills, with the ability to collaborate across departments and influence key stakeholders.
• Experience in financial services or other regulated industries.
• Knowledge of design systems and digital frameworks.
• Familiarity with telemetry, monitoring, and security processes.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)