Digital Channels Product Manager

$140,000 - $170,000/Yr

OneMain Holdings - Wilmington, NC

Full-time - Mid Level

Hybrid - Wilmington, NC

About the position

The Associate Director will oversee the product management function for web and mobile digital channels, ensuring the delivery of high-quality digital experiences across multiple lines of business. This role involves managing a team of product managers and business analysts, collaborating with cross-functional teams to drive enhancements and innovations in digital customer touchpoints, while adhering to accessibility standards and regulatory compliance.

Responsibilities

• Support the product vision, strategy, and roadmap for web and mobile digital channels.
• Lead and develop a team of product managers and business analysts.
• Partner with design, engineering, marketing, compliance, and operations teams to enhance customer-centric digital experiences.
• Ensure digital channels adhere to accessibility standards (ADA).
• Help maintain the organization's design system for consistency across digital channels.
• Assist in the management and improvement of the Content Management System (CMS).
• Oversee the implementation of A/B testing and User Acceptance Testing (UAT) processes.
• Contribute to initiatives aimed at improving customer satisfaction through digital touchpoints.
• Ensure regulatory disclosures are integrated into the digital user experience.
• Help establish and evolve a scalable digital framework for ongoing digital transformation efforts.
• Support the development of monitoring and telemetry systems for digital platforms.
• Manage the deployment of banners, interstitials, and onboarding helpers for customer engagement.
• Assist in the strategy and delivery of in-app and push notifications.
• Work with engineering and operations teams to ensure efficient feature releases through the CI/CD pipeline.
• Collaborate with security teams to track and manage security vulnerabilities within digital platforms.
• Oversee testing processes to ensure a stable and quality-driven development environment.

Requirements

• Bachelor's degree in Business, Technology, or a related field.
• 5+ years of experience in product management, particularly in digital channels, web, or mobile applications.
• Experience managing and mentoring product teams.
• Familiarity with accessibility standards (ADA), CMS, and A/B testing.
• Experience working with CI/CD pipelines and NPS initiatives.
• Strong communication skills for collaboration across departments and influencing stakeholders.
• Experience in financial services or other regulated industries.
• Knowledge of design systems and digital frameworks.
• Familiarity with telemetry, monitoring, and security processes.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)