Digital Contact Solutions Senior Manager

$130,000 - $256,000/Yr

PricewaterhouseCoopers - Greensboro, NC

Full-time - Senior

Greensboro, NC

Professional, Scientific, and Technical Services

About the position

The position focuses on leveraging data analytics and AI to drive insights and support clients in making informed business decisions. The role involves utilizing advanced analytical techniques to extract insights from large datasets, manage AI development lifecycles, and lead teams in delivering impactful solutions that enhance customer engagement and operational efficiency.

Responsibilities

• Utilize advanced analytical techniques to extract insights from large datasets.
• Lead the design and development of Contact Center AI and Conversational AI solutions.
• Manage a team of AI consultants, data scientists, developers, and designers.
• Oversee the end-to-end AI development lifecycle from ideation to deployment.
• Develop and implement strategies for Contact Center AI and Conversational AI.
• Collaborate with stakeholders to ensure alignment with company goals and regulatory requirements.
• Analyze conversational data to build NLP modeling pipelines for AI systems.
• Communicate results and insights to internal and client teams.
• Direct associates through coaching and feedback.

Requirements

• Bachelor's Degree in a relevant field.
• 9 years of experience in data analytics and AI.
• Extensive experience in managing client needs and delivering AI solutions.
• Proven record of success as a team leader in AI and data analytics.

Nice-to-haves

• Experience with conversational AI platforms like Google Dialogflow and Amazon Lex.
• Knowledge of data privacy and security regulations.
• Familiarity with cloud platforms such as AWS and Microsoft Azure.
• Experience with chatbot development frameworks like RASA.
• Understanding of Large Language Models and NLG solutions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k plan
• Holiday pay
• Vacation pay
• Annual discretionary bonus