Digital Contact Solutions Senior Manager

$130,000 - $256,000/Yr

PricewaterhouseCoopers - Las Vegas, NV

Full-time - Senior

Las Vegas, NV

Professional, Scientific, and Technical Services

About the position

The position focuses on leveraging data and advanced analytics techniques to drive insights and support data-driven decision-making for clients at PwC. The role involves managing a team of AI consultants and data scientists to develop and implement AI solutions that enhance customer engagement and operational efficiency. As a strategic advisor, the individual will be responsible for guiding teams through complex challenges, fostering high performance, and ensuring alignment with the firm's strategic goals.

Responsibilities

• Utilize advanced analytical techniques to extract insights from large datasets.
• Lead the design and development of Contact Center AI and Conversational AI solutions.
• Manage a team of AI consultants, data scientists, developers, and designers.
• Oversee the end-to-end AI development lifecycle from ideation to deployment.
• Develop and implement strategies for Contact Center AI and Conversational AI.
• Collaborate with stakeholders to ensure solutions align with company goals and regulatory requirements.
• Analyze conversational data to build NLP modeling pipelines for AI systems.
• Communicate effectively with clients to validate outcomes and share insights.
• Coach and mentor team members to enhance their skills and performance.
• Make informed decisions to resolve issues affecting team effectiveness.

Requirements

• Bachelor's Degree in a relevant field.
• 9 years of experience in data analytics or AI solutions.
• Extensive experience in managing client needs and delivering AI solutions.
• Proven record of leading teams and projects in AI development.
• Strong understanding of conversational AI platforms and technologies.

Nice-to-haves

• Experience with Contact Center as a Service providers like Nice, Nuance, or Genesys.
• Familiarity with cloud platforms such as AWS, Google Cloud, or Microsoft Azure.
• Knowledge of data privacy and security regulations.
• Experience with natural language processing (NLP) and machine learning (ML) technologies.
• Understanding of large language models and their applications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k plan
• Holiday pay
• Vacation pay
• Annual discretionary bonus