Digital Contact Solutions Senior Manager

$130,000 - $256,000/Yr

PricewaterhouseCoopers - Los Angeles, CA

Full-time - Senior

Los Angeles, CA

Professional, Scientific, and Technical Services

About the position

The position focuses on leveraging data analytics and AI to drive insights and support clients in making informed business decisions. The role involves utilizing advanced analytical techniques to extract insights from large datasets, thereby facilitating data-driven decision-making. As a strategic advisor, the individual will lead teams, manage complex projects, and ensure alignment with the company's strategic goals while fostering a diverse and inclusive work environment.

Responsibilities

• Utilize advanced analytical techniques to extract insights from large datasets.
• Leverage skills in data manipulation, visualization, and statistical modeling to support clients.
• Lead the design and development of Contact Center AI and Conversational AI solutions.
• Manage a team of AI consultants, data scientists, developers, and designers.
• Oversee the end-to-end AI development lifecycle from ideation to deployment.
• Develop and implement strategies for Contact Center AI and Conversational AI.
• Collaborate with stakeholders to ensure solutions align with company goals and regulatory requirements.
• Analyze conversational data to build NLP modeling pipelines for various applications.
• Direct associates and senior associates through coaching and feedback.

Requirements

• Bachelor's Degree in a relevant field.
• 9 years of experience in data analytics and AI.
• Extensive experience in managing client needs and delivering AI solutions.
• Proven record of success as a team leader in AI and data analytics.

Nice-to-haves

• Experience with conversational AI platforms like Google Dialogflow and Amazon Lex.
• Familiarity with data privacy and security regulations.
• Experience with cloud platforms such as AWS, Google Cloud, or Microsoft Azure.
• Knowledge of natural language processing (NLP) and machine learning (ML) technologies.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k plan
• Holiday pay
• Vacation pay
• Annual discretionary bonus