Digital Contact Solutions Senior Manager

$130,000 - $256,000/Yr

PricewaterhouseCoopers - Saint Louis, MO

Full-time - Senior

Saint Louis, MO

Professional, Scientific, and Technical Services

About the position

The position focuses on leveraging data and advanced analytics techniques to drive insights and support data-driven decision-making for clients at PwC. The role involves managing a team of AI consultants and data scientists to develop and implement AI solutions that enhance customer engagement and operational efficiency. The candidate will be expected to lead complex projects, coach team members, and ensure alignment with strategic goals while maintaining high professional standards.

Responsibilities

• Utilize advanced analytical techniques to extract insights from large datasets.
• Lead the design and development of Contact Center AI and Conversational AI solutions.
• Manage a team of AI consultants, data scientists, developers, and designers.
• Oversee the end-to-end AI development lifecycle from ideation to deployment.
• Develop and implement strategies for Contact Center AI and Conversational AI.
• Collaborate with stakeholders to ensure solutions align with company goals and regulatory requirements.
• Analyze conversational data to build NLP modeling pipelines for AI systems.
• Communicate results and business value of AI solutions to clients and internal teams.
• Direct associates and senior associates through coaching and feedback.

Requirements

• Bachelor's Degree in a relevant field.
• 9 years of experience in data analysis and AI solutions.
• Extensive experience in managing client needs and delivering AI solutions.
• Proven record of success as a team leader in AI and data analytics.

Nice-to-haves

• Experience with conversational AI platforms like Google Dialogflow and Amazon Lex.
• Knowledge of data privacy and security regulations.
• Familiarity with cloud platforms such as AWS, Google Cloud, or Microsoft Azure.
• Experience with chatbot development frameworks like RASA or Microsoft Bot Framework.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid holidays
• Vacation pay
• Annual discretionary bonus