Sprague Operating Resources - Portsmouth, NH
posted 3 months ago
Sprague is growing, and we need your energy to make it happen! Sprague is passionate about delivering diverse products and programs that warm, power, and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country's infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers' changing energy needs. In this position, you will play a critical role in ensuring a seamless online experience across various business units and product offerings within the company. You will be responsible for managing the customer portals, fostering cross-functional collaboration to integrate systems, while driving customer adoption of and engagement with our customer platform(s). Your responsibilities will include architecting, implementing, and managing a comprehensive digital customer experience strategy. You will oversee the development of an integrated customer-facing energy management platform for our customers, bringing together separate platforms into one unified experience. You will collaborate with IT and product development teams to integrate customer portals with back-end systems (ERP, CRM, etc.) to streamline order processing, account management, and data exchange between systems and platforms. Partnering with different business units to understand their specific needs will be essential to ensure the customer's online experience caters to diverse customer requirements across product offerings and business units. You will work with sales teams to develop content and functionalities that drive customer adoption and engagement with the customer platform(s). Prioritizing proposed enhancements to reflect the Company's business needs, gaining alignment from relevant internal stakeholders, and feedback from external users will be part of your role to build business requirements for continuous improvements. Analyzing customer feedback and user data to identify trends and opportunities for portal improvement and feature development will also be key responsibilities. Additionally, you will manage vendor relationships for any third-party portal technologies or integrations and stay abreast of industry trends to identify opportunities to enhance the platform's functionality and competitiveness.