Digital Customer Success Specialist II

Simmons Bank - Little Rock, AR

Full-time - Mid Level

Little Rock, AR

Credit Intermediation and Related Activities

About the position

The Digital Customer Success Specialist II at Simmons Bank plays a crucial role in the Operations Team, supporting the processing of all bank transaction channels. This position is responsible for a variety of operational duties in a high-volume, deadline-driven environment, serving as a resource for deposit operational areas and assisting with process verification. The specialist interacts with bank personnel and customers, handles inquiries, performs special projects, and provides backup support to other specialists.

Responsibilities

• Acts as a first-line resource for problem solving regarding all deposit operational issues.
• Receives and handles inquiries from both employees and customers.
• Performs assigned special projects.
• Provides backup to other Bank Operations Specialists as requested by the supervisor.
• Operates equipment to receive and transfer funds.
• Receives, verifies, processes, and distributes incoming transfers according to established procedures.
• Balances deposit general ledger applications.
• Reports backup withholdings as required.
• Processes levies, garnishments, and/or bankruptcy requests, including all communication, documentation, and reporting.
• Verifies and removes deposit exceptions.
• Performs new account and file maintenance verification.
• Maintains detailed records on all work responsibilities as required.
• Ensures compliance with applicable laws, regulations, policies, and procedures.

Requirements

• High school diploma or GED required.
• Three plus years of related experience required; banking operations and/or customer service experience preferred.
• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instructions in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals and government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high-pressure environment.

Nice-to-haves

• Proficiency in MS Office programs.
• Familiarity with the Navigator system and electronic communications.