Digital Deposit Product Manager (HYBRID - VA/NC/MD/PA/SC/GA)

$84,200 - $140,575/Yr

Atlantic Union Bank - Glen Allen, VA

Full-time - Mid Level

Glen Allen, VA

Credit Intermediation and Related Activities

About the position

The Digital Deposit Product Manager is responsible for driving the development, enhancement, and execution of the bank's digital deposit strategy. This role involves partnering with cross-functional teams to optimize customer experience and product performance across online and mobile channels. The ideal candidate will have strong analytical skills, exceptional organizational abilities, and excellent communication skills.

Responsibilities

• Develop and execute product strategies within digital origination platforms that align with the bank's overall goals and objectives.
• Lead the end-to-end digital deposit product development lifecycle, from ideation to launch, ensuring timely delivery and high-quality standards.
• Conduct industry benchmarking and customer experience comparison with other financial institutions and fintech capabilities.
• Partner with internal teams to identify root cause analysis and collaborate on the enhancement roadmap.
• Work closely with cross-functional teams, including technology, marketing, and operations, to ensure seamless product integration and delivery.
• Define and track key performance indicators (KPIs) to measure product success and customer experience to drive continuous improvement.
• Identify obstacles and opportunities for improvement using data analytics, as well as customer and teammate feedback and pain points.
• Gather and analyze customer feedback to inform functional enhancements and ensure a user-centric approach.
• Partner with first and second line of defense to identify and mitigate potential risk associated with product development and deployment.

Requirements

• Bachelor's degree required
• Minimum 8 years of experience in online/mobile digital experience or digital project delivery
• Superior communication and interpersonal abilities
• Strong strategic and analytical mind-set
• Excellent organizational and project management skills
• Proficiency in data analysis and market research
• Strong problem solving and decision-making abilities
• Ability to thrive in a collaborative, team-oriented environment

Benefits

• Incentive compensation plan
• Discretionary profit sharing bonus program
• Comprehensive benefits package