Digital Experience Monitoring Software Engineering Senior Manager

$144,400 - $300,000/Yr

Wells Fargo - New York, NY

Full-time - Senior

Onsite - New York, NY

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Digital Experience Monitoring Senior Engineering Manager to lead the observability engineering and automation team. This role focuses on managing the firm's Digital Experience platforms, including monitoring solutions for synthetics, end-user experience, cloud-hosted applications, and internet sentiment. The successful candidate will leverage their technical expertise to shape the monitoring ecosystem and deliver high-quality services, while also mentoring a team of engineers in a hands-on capacity.

Responsibilities

• Manage a team of individual contributor engineers.
• Ensure the craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third-party providers.
• Engage in mentoring and guiding the professional and technical development of more experienced engineers.
• Identify and recommend opportunities for developing product functional and technical strategies, as well as actionable short and long-term product roadmaps.
• Oversee engineering teams to deliver commitments aligned to strategic product priorities.
• Interpret and develop security, stability, and scalability within key areas of technology risk.
• Collaborate and consult with agile teams and product managers to drive outcomes.
• Interact directly with third-party vendors and technology service providers.
• Manage allocation of people and financial resources for technology engineering.
• Adopt and support a culture of diversity, intellectual curiosity, problem solving and openness.

Requirements

• 7+ years of Engineering experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 5+ years experience with monitoring tools.
• 3+ years of experience with Cloud technologies.
• 3+ years of direct people management experience.
• Experience in Data analysis, Data Import and Data Feeds.

Nice-to-haves

• Strong verbal, written, and interpersonal communication skills.
• 3+ years' experience with design and development of microservices.
• Ability to influence and build relationships with LOB stakeholders, technology CIO leadership, external service providers, and architecture teams.
• Experience in Capacity Analytics, time series metrics analysis, Telemetry, Monitoring, Observability.
• Knowledge of agile methodologies, and product operating model.
• Knowledge and understanding of application or software security such as web application penetration testing, secure code review, secure static code analysis.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement