Digital Experience Monitoring - Solutions Engineering Director (Remote, East Coast)

$176,000 - $220,000/Yr

Dynatrace - New York, NY

Full-time - Senior

New York, NY

Publishing Industries

About the position

As the Digital Experience Monitoring - Solutions Engineering Director at Dynatrace, you will play a pivotal role in supporting the sales team by providing expert technical guidance and leadership. This position involves managing a team of Solution Engineers, focusing on enhancing the Digital Experience Monitoring and Business Analytics offerings for Enterprise Customers. You will be responsible for strategizing sales cycles, conducting technical evaluations, and collaborating with various stakeholders to drive revenue growth and ensure customer satisfaction.

Responsibilities

• Build and lead a team of Solution Engineers who serve as our core product introduction, evaluation and education experts.
• Coordinate cross functional dotted line resources to achieve your team goals.
• Evangelize Dynatrace's product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
• Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
• Participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities.
• Present Dynatrace's vision to our customers' C-suite executives.
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
• Present on-stage demonstrations providing insight and context to our customers during key marketing events.
• Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace's market share and meet the market needs.
• Build best practices and share knowledge with the team to continuously develop and enhance both personal and team capabilities.
• Work with local Sales and Sales Engineering leadership to identify learning/development opportunities for you and the local team.
• Create and modify Dynatrace template presentations to meet the specific demands of each customer.
• Collaborate and maintain a close working relationship with product, engineering, sales, marketing, partners and service.
• Act as a player/coach working with your team on delivering compelling presentations to customers and prospects.

Requirements

• Bachelor's degree in Computer Science or equivalent education or experience required.
• 3+ years of experience within the digital experience monitoring space with tools such as AppDynamics, DataDog, New Relic, Catchpoint, GlassBox, Quantum Metric, Full Story, and Blue Triangle.
• 3+ years of leadership experience in a similar capacity.
• Extensive knowledge and experience working with Enterprise companies.
• Ability to troubleshoot technical issues to produce a working outcome and manage this process.
• Ability to manage multiple projects simultaneously and support other SEs.

Nice-to-haves

• Experience with instrumenting, configuring, and customizing real user monitoring agents for both web and mobile apps.
• Experience with leveraging query languages or business intelligence tools to extract performance and business answers from real user monitoring data.
• Advanced experience with web technologies such as JavaScript, Angular, React, HTML, and CSS.
• Experience with session-replay tools.
• Experience with mobile frameworks such as Cordova, Flutter, React Native, Xamarin, and .NET Maui.
• Knowledge of cloud platforms, including AWS, Azure or GCP.

Benefits

• 401(k) matching
• Dental insurance
• Employee stock purchase plan
• Health insurance
• Unlimited personal time off