Digital Experience Monitoring - Solutions Engineering Director (Remote, East Coast)

$176,000 - $220,000/Yr

Dynatrace - New York, NY

Full-time - Senior

New York, NY

Publishing Industries

About the position

As a Senior Solutions Engineering Director at Dynatrace, you will play a pivotal role in the sales team, providing technical support and expertise in Digital Experience Monitoring and Business Analytics. You will lead a team of Solution Engineers, focusing on enterprise customers to expand Dynatrace's footprint in these areas. This position involves direct collaboration with sales teams, managing the sales cycle, and ensuring the delivery of value-based evaluations, demonstrations, and proofs of concept. You will report to the VP of Sales Engineering and be responsible for revenue growth and team development.

Responsibilities

• Build and lead a team of Solution Engineers who serve as our core product introduction, evaluation and education experts
• Coordinate cross functional dotted line resources to achieve your team goals
• Evangelize Dynatrace's product offerings during international trade shows and at key customer account meetings to promote new and expanded business
• Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts
• Participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities
• Present Dynatrace's vision to our customers C-suite executives
• Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle
• Present on-stage demonstrations providing insight and context to our customers during key marketing events
• Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace's market share
• Build best practices and share knowledge with the team to continuously develop and enhance both personal and team capabilities
• Work with local Sales and Sales Engineering leadership to identify learning/development opportunities
• Create and modify Dynatrace template presentations to meet specific customer demands
• Support partners as a technical point of contact and trusted advisor/technical coach
• Collaborate with product, engineering, sales, marketing, partners, and service
• Source and screen potential candidates and manage the interview process
• Act as a player/coach working with your team on delivering compelling presentations

Requirements

• Bachelor's degree in Computer Science or equivalent education or experience
• 3+ years of experience within the digital experience monitoring space with tools such as AppDynamics, DataDog, New Relic, Catchpoint, GlassBox, Quantum Metric, Full Story, and Blue Triangle
• 3+ years of leadership experience in a similar capacity

Nice-to-haves

• Experience with instrumenting, configuring, and customizing real user monitoring agents for both web and mobile apps
• Experience with leveraging query languages or business intelligence tools to extract performance and business answers from real user monitoring data
• Advanced experience with web technologies such as JavaScript, Angular, React, HTML, and CSS
• Experience with session-replay tools
• Experience with mobile frameworks such as Cordova, Flutter, React Native, Xamarin, and .NET Maui
• Experience with tag management technologies such as Google Tag Manager and Adobe Experience Manager/Cloud
• Knowledge of cloud platforms, including AWS, Azure or GCP
• Experience with modern technologies like containers, Kubernetes/OpenShift, Serverless functions, and CI/CD pipelines

Benefits

• Unlimited personal time off
• Employee stock purchase plan
• Medical/dental benefits
• Company matching 401(k) plan for retirement