Digital & IT Analyst

Parker Hannifin - Erie, PA

Full-time

Erie, PA

Machinery Manufacturing

About the position

The Digital & IT Analyst is a key role responsible for maintaining and supporting the end users and workstation environment at the Erie facility. This position requires advanced expertise in business analytics and processes, with a focus on providing exceptional customer service. The analyst will handle installation, maintenance, and support of hardware, software, and various IT processes critical to daily operations, while also addressing advanced technical issues and managing incidents in coordination with the global IT service desk.

Responsibilities

• Maintain and support end users and workstation environment at the Erie facility.
• Provide best in class customer service for hardware, software, and IT processes.
• Manage incidents and requests in coordination with global IT service desk using ITIL principles.
• Interact directly with internal customers to investigate business requirements and recommend solutions.
• Drive results by proactively identifying and resolving problems.
• Create and communicate decisions impacting the wider business and manage customer expectations.
• Provide monthly management reporting on project statuses.
• Stay updated on new Digital and IT technologies and research their usage.
• Prepare budgets for IT capital and expense initiatives.
• Manage endpoint lifecycle of on-site assets and maintenance contracts.
• Develop training materials for process changes and new technology introductions.
• Evaluate unplanned requests and determine appropriate priority and action.
• Coordinate with leadership on new technologies and enhancements for systems.
• Follow established safety and environmental policies and procedures.
• Provide after-hour technical support as needed.
• Travel overnight to remote locations for technical solution implementation.

Requirements

• Bachelor's degree in a relevant field.
• At least 2 years of experience in an information technology role or related discipline.
• At least 2 years of experience in a support or service role with regular customer interaction.
• At least 2 years of experience with maintenance and repair of computer hardware.
• Experience with Microsoft Active Directory applications.
• Familiarity with business software applications, including Microsoft Office Suite.
• Experience with IT Service Management ticketing tools such as ServiceNow is preferred.
• Experience in a manufacturing environment is preferred.

Nice-to-haves

• ITIL Foundation certification is strongly preferred.
• Microsoft Certified Professional certification is preferred.
• Microsoft Certified Solutions Expert certification is preferred.
• CompTIA A+ certification is preferred.