Digital Learning Content Designer

Vonage - San Francisco, CA

Full-time

San Francisco, CA

Telecommunications

About the position

Vonage is seeking an experienced and innovative Digital Content Designer to join our Sales and Support Enablement team within the Applications Group, focusing on Unified Communications and Contact Center solutions. This role demands a deep understanding of learning sciences, design principles, and educational technology. The ideal candidate will play a crucial role in developing digital learning solutions that align with our strategic business objectives. These solutions will aim to enhance the knowledge, skills, and capabilities of our sales representatives and customer care agents across multiple regions and a broad product suite. The Digital Content Designer will be responsible for designing and developing engaging digital content across multiple platforms, using tools like Rise 360 and adhering to SCORM standards, to support Sales and Customer Care initiatives. This position requires collaboration with stakeholders in Sales, Customer Care, Marketing, and other functional areas to identify training needs and deliver business and product-focused learning solutions. The candidate will manage large-scale training projects from inception to delivery, ensuring they meet strategic objectives and enhance sales capabilities. In addition to content creation, the role involves facilitating training as an instructor, designer, and internal consultant, providing top-notch training and support across the organization. The Digital Content Designer will also evaluate the effectiveness of training programs, gathering data to recommend enhancements that optimize learning outcomes. This position represents Sales Training to other internal departments, partners, customers, and third-party service providers, and provides informal support and guidance to less experienced team members.

Responsibilities

• Design and develop engaging digital content across multiple platforms, using tools like Rise 360 and adhering to SCORM standards, to support Sales and Customer Care initiatives.
• Collaborate closely with stakeholders in Sales, Customer Care, Marketing, and other functional areas to identify training needs and deliver business and product-focused learning solutions.
• Manage large-scale training projects from inception to delivery, ensuring they meet strategic objectives and enhance sales capabilities.
• Facilitate training as an instructor, designer, and internal consultant, providing top-notch training and support across the organization.
• Develop recommendations for changes and improvements to training processes to ensure alignment with company objectives and philosophy.
• Evaluate the effectiveness of training programs, gathering data to recommend enhancements that optimize learning outcomes.
• Represent Sales Training to other internal departments, partners, customers, and third-party service providers.
• Provide informal support and guidance to less experienced team members.

Requirements

• Bachelor's degree in Digital Media, Graphic Design, Educational Technology, or related field.
• 3+ years of experience in digital content creation within a technology or educational setting.
• Proficient with SCORM standards and e-learning authoring tools like Rise 360.
• Strong graphic design skills, including proficiency in Adobe Creative Suite, Camtasia, Audacity, etc.
• Significant experience with Learning Management Systems (LMS), including configuration and problem-solving.
• Solid understanding of learning sciences, design principles, and the ADDIE model.
• Excellent written and verbal communication skills.
• Strong organizational and project and time management skills.

Nice-to-haves

• Experience in the UC/CC industry
• Knowledge of AI applications in learning
• Experience in video production and editing

Benefits

• Competitive salary and benefits package
• Opportunity to work in a dynamic, innovative, and supportive environment
• Professional development and career growth opportunities
• Employee Resource Groups