Digital Media Coordinator

$55,000 - $60,000/Yr

Massachusetts Office For Victim Assistance - Boston, MA

Full-time - Entry Level

Remote - Boston, MA

About the position

The Digital Media Coordinator at MOVA is responsible for managing the agency's digital content and social media presence, ensuring consistency with external messaging strategies. This role involves creating engaging multimedia content, drafting external communications, and collaborating with the External Engagement Team to support victims of crime through effective digital outreach. The position is primarily remote with occasional travel required across Massachusetts.

Responsibilities

• Develop and maintain a digital media strategy informed by overall external engagement strategy and analytics.
• Inform and uphold MOVA's brand, voice, and visual identity across all digital channels and within written communications.
• Assist in updating contact lists in Constant Contact and managing the scheduling of content.
• Lead the graphic development, editing, inventory tracking, printing, and distribution of outreach materials.
• Prepare unique content proposals for social media campaigns in a timely manner.
• Manage MOVA's social media presence and create digital content across networks.
• Create static and motion graphic content on multiple platforms.
• Monitor emerging news through digital media and identify engagement opportunities.
• Collect data analytics from digital platforms, create reports, and recommend changes.
• Collaborate with internal teams to ensure content is timely, accurate, and consistent with MOVA's branding.
• Draft external communications to ensure consistency in voice and tone.
• Monitor and update MOVA's presence on mass.gov and respond to feedback.
• Support internal and external events with communication strategies and real-time content posting.
• Attend community events to represent MOVA and capture digital content.

Requirements

• Minimum of two years of relevant professional work experience; a degree may substitute for up to one year of experience.
• Exceptional written and verbal communication skills.
• Experience in building marketing and/or social media campaigns.
• Strong attention to detail and overall organizational skills.
• Demonstrated ability to take initiative, be self-motivated, resourceful, and flexible.
• Proven ability to work under pressure and meet deadlines.
• Ability to interact and collaborate successfully with diverse personality types.
• Experience creating multimedia content, including video and graphics.
• Experience with programs like Canva, Adobe InDesign, Premiere Elements, Hootsuite, and Constant Contact.
• Experience in filming and utilizing video editing software.
• Experience in social and online media management, reporting, and analytics.
• Commitment to furthering the agency's overall mission.
• Valid driver's license.

Nice-to-haves

• Familiarity with utilizing digital media analytics to inform strategy.
• Familiarity with direct services programming (e.g., social services, sexual and domestic violence services).

Benefits

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance