Digital Office - Manager, Digital Product

Komatsu - Chicago, IL

Full-time - Mid Level

Chicago, IL

Repair and Maintenance

About the position

The Digital Solutions Product Manager at Komatsu America Corp. will focus on enhancing digital experiences for users within the My Komatsu member network. This role involves developing a strategic approach to user engagement, overseeing product vision and roadmap, and collaborating with cross-functional teams to ensure user-centered design principles are met. The manager will drive the development and evolution of digital products, ensuring alignment with Komatsu's objectives and digital vision.

Responsibilities

• Work with Digital Product Managers to design, develop, and deploy digital solutions aligned with organizational goals.
• Partner with Digital Product Managers and Digital Analysts to define and execute product visions and strategies across the member network.
• Develop and maintain strategic digital product roadmaps focusing on optimizations, new functionalities, and integrations.
• Ensure continuous improvement based on user feedback, industry trends, and business objectives.
• Develop a deep understanding of users and their needs, leading voice of customer and data analysis across product portfolios.
• Responsible for the member network user administration strategy and defining policies for the administration process.
• Lead the registration and onboarding experience across persona groups.

Requirements

• Strong background in digital product management.
• Experience in developing a deep understanding of users' needs and translating them into business requirements.
• Ability to collaborate with development teams to turn requirements into reality.
• Experience in defining product vision and roadmap.
• Knowledge of user-centered design principles.

Nice-to-haves

• Experience with IoT technologies and digital solutions.
• Familiarity with data analysis and user engagement strategies.

Benefits

• Equal Opportunity Workplace
• Affirmative Action Employer