Digital Office - UX/UI Designer

Komatsu - Chicago, IL

Full-time - Mid Level

Chicago, IL

Repair and Maintenance

About the position

The UX/UI Designer at Komatsu will play a crucial role in transforming the company's digital experience by redesigning global websites and supporting eCommerce initiatives. This position involves creating user-centered designs, collaborating with various teams, and advocating for the customer experience to enhance online interactions and increase sales.

Responsibilities

• Own the design and experience of websites and digital products
• Merge several customer-facing digital applications into a single website with a common set of technology
• Partner with vendors, marketing, and IT teams to develop and progress the organization's digital strategy and roadmap
• Support the execution of omni-channel marketing campaigns with landing page and e-mail design
• Conduct internal and external interviews to identify and validate functionality enhancements
• Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices
• Analyze user needs and create UI designs while taking into account product requirements and technical feasibility
• Create wireframes, UI mockups, user workflow diagrams, and prototypes that translate customer needs into engaging user experiences
• Create graphical assets to support UI visual designs
• Organize and conduct usability studies to validate designs and uncover existing issues
• Advocate for the customer experience; be their voice within the company
• Facilitate and participate in QA and user acceptance testing

Requirements

• Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field
• Minimum of 3 years designing mobile friendly, responsive B2B and B2C eCommerce websites
• Modern web development practices including implementing UX best practices, responsive design and mobile first layouts
• Demonstrated graphic design skills to turn wireframes into high-fidelity visual designs
• Experience with usability testing practices and methodologies
• Experience with web front-end development, HTML/CSS

Nice-to-haves

• Experience leading, organizing, overseeing and releasing third-party design activities
• Experience implementing on-site personalization based on a user's profile settings
• Experience implementing A/B testing
• Experience working with Figma and Miro
• Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results.