Digital Operations Specialist

Logo Brands - Franklin, TN

Full-time

Franklin, TN

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

As a Digital Operations Specialist at Logo Brands, you will play a pivotal role in enhancing our digital infrastructure and streamlining complex processes. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for sports, particularly collegiate and professional sports. Logo Brands, a family-owned business, has established itself as a leader in the collegiate and professional sports-licensed products industry, and we are looking for someone who can contribute to our ongoing success. In this role, you will be responsible for the hands-on execution of process automation and workflow enhancement, which are critical to boosting our operational effectiveness. Your expertise will be essential in maintaining and implementing innovative digital initiatives, refining integrations, ensuring data accuracy, and deploying advanced tools, including AI, to address operational challenges. You will be a tactical problem-solver, dedicated to propelling our digital operations to new heights of innovation and quality. Your day-to-day tasks will include providing hands-on support with Hubspot data, managing integrations, and optimizing workflows. You will act as the point of contact for API modifications and data management related to our Syndigo integration with SAP Business One. Additionally, you will maintain custom Automated Replenishment processes for our customers, support and enhance our B2B website functionality, and contribute to the implementation of Gong.ai integrations. You will also collaborate with the IT team on AI architecture related to file storage and efficient interaction, ensuring that our digital asset management systems operate seamlessly post-launch. This position requires a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with cross-functional teams. If you are ready to take on the challenge of optimizing our digital operations and driving innovation, we encourage you to apply.

Responsibilities

• Hands-on support with Hubspot Data, Integrations, Process Management, and workflow optimization.
• Revisions to Syndigo integration with SAP Business One, acting as the point of contact for API modifications and data management.
• Maintenance of custom Automated Replenishment processes for new and existing customers.
• Support and enhancement of our B2B website functionality.
• Implementation and maintenance of Gong.ai integrations starting Fall 2024.
• Contribution to the research and refinement of our Production Management Solution/Software.
• Support in projects like Automated Image Mockups, Dashboard architecture, and Domestic production workflow.
• Implementation of a Digital Asset Manager (DAM), ensuring data integrity and seamless operation post-launch.
• Collaboration with the IT Team on AI architecture related to file storage and efficient interaction.
• Technical support for our eCommerce stores.
• Streamlining of repetitive processes.

Requirements

• Proficiency in MS SQL; experience in C# is advantageous.
• Experience with platforms such as Power Automate, Zapier, VisualCron, Power BI.
• Familiarity with data management, APIs, and software integration techniques.
• Expertise in optimizing digital workflows and integrations.
• Higher education in Business, Information Technology, or equivalent experience.
• Proven experience in digital operations and software integration.
• Involvement in digital transformation and automation projects.

Nice-to-haves

• Experience in project management with an emphasis on workflow consistency and process optimization.
• Strong communication skills, both verbal and written, and the ability to collaborate well with cross-functional teams.