Digital Payments Product Manager

Ford - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Transportation Equipment Manufacturing

About the position

The Digital Payments Product Manager at Ford Motor Company will play a crucial role in a strategic modernization program focused on enhancing the payments experience for customers. This position involves understanding the current payment landscape, designing an ideal future state, and advocating for change within the organization. The role requires a strong emphasis on customer empathy, data-driven decision-making, and collaboration with various stakeholders to deliver best-in-class payment services while ensuring compliance.

Responsibilities

• Deliver tailored and streamlined payments microservices for best-in-class products.
• Collaborate with stakeholders across product, engineering, customer service, marketing, and legal to meet customer and compliance needs.
• Manage backlog prioritization to maximize ROI and minimize time-to-value.
• Define release and rollout plans, securing stakeholder buy-in.

Requirements

• Bachelor's Degree in a STEM-related field preferred.
• 6+ years of experience in Product Management, technology, payments, or payments operations.
• Experience in agile methodologies and writing detailed product requirements.

Nice-to-haves

• Prior experience in payments, billing, or receivables.
• Expertise in building customer-facing user experiences for payments or fintech areas.
• Experience in a regulated environment with knowledge of regulatory compliance.
• Software development background or experience as a technical product manager.
• Knowledge of Domain Oriented Microservices.
• Strong problem-solving and analytical skills.
• Experience in a matrixed team structure and influencing across product areas.
• Experience with large-scale enterprise applications.
• Ability to navigate complex decision-making in a dynamic environment.
• Strong relationship building and communication skills.
• Prior cloud platform experience, preferably Google Cloud Platform.
• Understanding of risk identification, assessment, and mitigation.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days and paid parental leave
• Family building benefits including adoption and surrogacy reimbursement
• Vehicle discount program for employees and family members
• Tuition assistance
• Active employee resource groups
• Paid time off for community service
• Generous paid holidays including the week between Christmas and New Year's Day
• Paid time off with the option to purchase additional vacation time