Digital Payments Senior Product Manager

$118,600 - $259,500/Yr

Zoom Video Communications - Remote, OR

Full-time - Mid Level

Remote - Remote, OR

Publishing Industries

About the position

The Payments Senior Product Manager at Zoom Video Communications will lead the development and execution of eCommerce payment solutions, focusing on payment expansion, processing optimization, and fraud mitigation. This role requires collaboration with cross-functional teams to create a scalable digital payment infrastructure that supports company growth across mobile and desktop platforms.

Responsibilities

• Lead the creation of the payments roadmap and execute initiatives related to fraud mitigation, product vision, features, and designs.
• Oversee the successful completion of simultaneous complex projects involving various systems such as Stripe, Cybersource, Adyen, Zuora, and Salesforce.
• Define business requirements, facilitate UX design, and assess new third-party vendors and their integrations.
• Work with technology partners and vendors to deliver optimized customer-centric digital offerings through the eCommerce platform.
• Collaborate with finance, legal, data science, sales, marketing, and development teams to manage the backlog and release planning.
• Anticipate the impact of change and create an environment for minimal disruption during transitions.
• Proactively update and create project documentation as needed.

Requirements

• 6+ years of experience as an eCommerce Senior Product Manager or Feature, Consumer Facing Product Manager.
• Data-driven mindset with experience managing financial goals and defining KPIs.
• Extensive experience leading AB test roadmaps with proven financial success.
• Experience leading user research to explain customer data trends.
• Expertise in championing customer-centric experiences in a global eCommerce context.
• Proficient in scrum methodology and working with geographically distributed teams.
• Experience managing highly cross-functional, visible projects.
• Familiarity with data analytics tools such as Looker, Google Analytics, and Tableau.
• Experience with SaaS business models and growth product strategies.

Nice-to-haves

• Experience using Content Square, Qualtrics, and Optimizely.
• Knowledge of eCommerce best practices and current trends.

Benefits

• Comprehensive health insurance coverage.
• 401k retirement savings plan.
• Flexible work hours and remote work options.
• Paid time off and holidays.
• Professional development opportunities.
• Employee discounts and wellness programs.