Huntington Bancshares - Minnetonka, MN
posted about 1 month ago
The Digital Product Group Manager, Conversational AI Center of Excellence at Huntington Bank is a pivotal role designed for an experienced and visionary leader who will shape the future of Conversational AI within the organization. This position is responsible for driving the development, implementation, and governance of Conversational AI initiatives across digital servicing channels. The ideal candidate will have a strong background in Conversational AI and Natural Language Processing, combined with a strategic mindset and leadership skills necessary to foster innovation and ensure alignment with business objectives. In this role, the manager will partner with key stakeholders to establish a comprehensive roadmap for Conversational AI servicing and support, ensuring a consistent experience across all channels while adhering to organizational and regulatory requirements. The manager will be expected to advocate for the adoption of Conversational AI, promoting a culture of innovation and data-driven decision-making within the organization. Staying updated on advancements in AI and machine learning technologies will be crucial for the success of this role, as will the ability to communicate effectively with senior leadership and the broader organization about the goals and progress of the Conversational AI Center of Excellence. The position also involves leading a high-performing team, mentoring team members, and promoting diversity and inclusion within the team. Additionally, the manager will be responsible for ensuring compliance with internal and external regulatory requirements, identifying and mitigating risks associated with AI implementation, and establishing robust monitoring processes to maintain the integrity and performance of AI systems.