Summit Credit Union - Cottage Grove, WI
posted 2 months ago
The Digital Product Manager at Summit Credit Union serves as a crucial liaison between members and staff, guiding the development team in creating software solutions that effectively address both business and user needs. This role encompasses the management of digital products across Summit's platforms, with a focus on understanding customer differences to tailor solutions that meet their specific requirements. The Digital Product Manager is responsible for applying best practices in digital services and ensuring these practices are integrated seamlessly into the product development process. A comprehensive understanding of both client perspectives and technical solutions—encompassing both back-end and front-end technologies—is essential for success in this position. In this dynamic role, the Digital Product Manager will be tasked with developing a clear and strategic roadmap that aligns product features with business objectives. This includes providing product development support that not only meets the needs of members but also drives business growth. The position requires fostering strong partnerships with internal departments and external partners to ensure extensive collaboration and alignment with key business priorities. The Digital Product Manager will also be responsible for ensuring that internal and external stakeholders deliver on agreed-upon requirements, ultimately leading to enhanced member experience and retention through product and service optimization. A strategic approach is vital, as the Digital Product Manager will need to drive business goals, encourage innovation, prioritize work effectively, and align resources and budgets accordingly. Data-driven decision-making will be a cornerstone of this role, ensuring that all actions taken are informed by solid analytical insights.