DIGITAL PRODUCT MANAGER, APP & PROFILE

World Triathlon Corporation - Tampa, FL

Full-time - Manager

Tampa, FL

0

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Digital Product Manager, App & Profile is a newly established role at The IRONMAN Group, aimed at enhancing the digital experience for athletes and fans through the company's digital applications and profiles. This position is crucial in managing the digital customer experience (CX) strategy in collaboration with the Senior Director of Digital Platforms, UX/UI Design, and Web Development teams. The ideal candidate will possess a strong background in developing customer-facing solutions across web and mobile platforms, particularly in the context of endurance sports. Experience as an athlete or working closely with athletes in the sports industry is highly desirable, as it will inform the development of features that resonate with the target audience. In this role, the Digital Product Manager will partner with digital leadership and key stakeholders to shape the product vision and strategy. They will be responsible for fostering the ongoing development and execution of the product roadmap, ensuring that it aligns with the needs of users and the organization. Collaboration with global cross-functional teams, including Analytics, Marketing, Registration Platforms, Athlete Services, Partnerships, and Operations, will be essential to drive product success. The manager will also be tasked with developing and maintaining tracking and reporting mechanisms to evaluate product performance, which will inform future investments. They will lead the functional design process, translating product roadmap features into well-defined requirements, user stories, and acceptance criteria. Additionally, the role involves defining user experiences for both internal and external users, establishing agile workflows for efficient product updates, and continuously reviewing business needs to refine priorities and identify opportunities and risks. This position is based in Tampa, Florida, and reports directly to the Senior Director of Digital Platforms.

Responsibilities

• Partner with digital leadership, key stakeholders and users across the organization to inform the product vision, strategy, features, and prioritization.
• Foster ongoing development and execution of the product roadmap.
• Collaborate with global cross-functional teams and various stakeholders, including Analytics, Marketing, Registration Platforms, Athlete Services, Partnerships and Operations.
• Develop and maintain appropriate tracking and reporting of product performance to evaluate future investment.
• Lead the product functional design process based on an intimate knowledge of the users and technology.
• Translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
• Aid in defining the user experience for internal/externals users, including support and monitoring.
• Establish internal agile/sprint workflows for efficient management and rollout of product updates.
• Be adept in a fast-paced & dynamic work environment to continuously review the business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks.

Requirements

• Bachelor's degree in computer science, business, IT or related field or equivalent experience.
• At least 3 years' experience in digital product management.
• Strong skillset to gather requirements and document business processes.
• Leadership qualities with the ability to influence and guide cross-functional teams, strong communication and presentation skills.
• High attention to detail, team player and process oriented.

Nice-to-haves

• Experience as an athlete or working with athletes in the sports industry.